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A cover letter is required for consideration for this position and should be attached as the first page of your resume.  The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Surgical Service at the C.S. Mott Children’s and Von Voigtlander Women’s (C&W) Hospitals is a busy and rapidly growing clinical unit within the University of Michigan Health System (UMHS). It performs approximately 15,000 cases annually, including high throughput ambulatory procedures as well as complex in-patient state-of-the-art procedures using the latest innovative technology, encompassing both children and adults (approximately 20%). It provides a clinical care venue and support for 15+ operative surgical services and 10+ medical units. In this backdrop, the Coordinator for Surgical Strategy and Operation (CSSO) is responsible for providing critical leadership and professional administrative expertise for surgical strategy development and operational

Responsibilities*

Responsible for providing leadership and professional expertise or services through leveraging the knowledge and skills of others; manages a department/unit with staff of varied skill and knowledge levels performing somewhat complex to very complex tasks and establishes operational objectives and assignments, and delegates assignments to subordinates. Decisions, work results and recommendations significantly impact others within the department. May have subordinate supervisors or group leads. Is guided primarily by established policies, precedents and professional knowledge and/or by projects/program objectives established by deans, directors, chairs, or other (divisional) leadership. Requires independent judgment to search out appropriate course of action within the context of policies and procedures. Bachelor's degree and considerable professional experience with reasonable prior management, supervisory or team leader experience is normally required. The scope of the Administrative Manager Healthcare series can range from managing daily operations of a small unit, to recommending the strategic direction and providing leadership in the operational changes for large departments/division to contributing to the overall strategy, direction and vision for several functional areas. Is responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.) Has measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of research goals. The primary duty of employees in this classification is the management of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project. Management duties include interviewing, selecting and training of employees; setting and adjusting their rates of pay and hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary. Management responsibilities include the authority to hire, fire, or promote assigned employees or make recommendations that are given particular weight. Employees have impact on budgeting, controlling costs, planning, scheduling, and procedural change.

The CSSO:

  • Accomplishes this challenging task through leveraging the knowledge and skills of others and various units within the C&W Hospital and UMHS.
  • Establishes operational objectives and delegates assignments.
  • Assists in developing decisions, work results and recommendations that significantly impact the C&W Hospital Surgical Service, as well as the other connected units and departments within the UMHS.
  • Is guided primarily by projects and program objectives established by the Surgeon-in-Chief, Anesthesia-in-Chief, C&W Leadership, Department Chairs, or other (divisional) leadership.
  • Requires independent judgment to search out appropriate course of action within the context of established policies and procedures.

The scope of CSSO activity and influence ranges from:

  • Assisting the organization of daily operations of Surgical Service subunits, including OR nursing/tech team, post-anesthesia care unit (PACU), clerical services, Pediatric Short Stay Unit (PSSU) and Central Supply Processing Department (CSPD),
  • Recommending strategic direction and vision in the operational changes for departments/divisions using appropriate data and interpretations, and impacting operational effectiveness, attainment of department/unit objectives, service to customers and attainment of research goals.

Duties and responsibilities:

  • Provide administrative and leadership support for surgical strategy development and operational management.  
  • Work in close partnership with the Surgeon-in-Chief as a member of the OR Leadership Team.
  • Serve as the lead for all surgical facility changes. (This work includes working with the Mott Leadership Team in defining what needs to be done, completing the request form and interfacing with Facilities to complete the work.)
  • Function as the Mott Surgical Services-project manager for prioritized executive leadership projects through scope development, resource identification and engagement and successful implementation.    Provide administrative support to ongoing process improvement efforts.  
  • Partner with the Finance Department of the Children and Women’s Hospital to provide the financial analysis and forecasting (activity, expenses, revenue and capital) for the Surgical Services.
  • Provide support for capital requests including supply, instrument and equpiment procurement.
  • Work with OR Leadership Team to develop, collect and report outcome indicators and operational metrics data.
  • Interface with the Department of Anesthesia and all pediatric surgical services to identify and represent their strategic and operational needs.
  • Benchmark Mott surgical services against Children’s Hospital Association (CHA) data and contacts.
  • Other duties as assigned.

 

Required Qualifications*

  • Master's degree in Healthcare Administration, Business or similar.
  • Minimum of 3 years of recent experience in health care management and project management.
  • Strong interpersonal, communication and leadership skills (along with the desire to improve).
  • Demonstrated problem-solving, influence and conflict resolution skills.
  • Ability to work collaboratively with a servant leadership approach in a team environment.
  • Ability to function independently in complex matrix relationships and to accomplish work within timeline constraints and with attention to details.

Desired Qualifications*

  • Experience in the surgical service clinical or management sphere.
  • Knowledge of university policies and procedures.
  • High level of competence with computers and data analysis/reporting software programs.
  • Knowledge of Lean techniques and tools.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.