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Job Summary

The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost effective administrative services to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.

Reporting to the Accounts Receivable Collections Supervisor, the Collections Accountant serves as a critical member of the Accounts Receivable Team. Working in close collaboration with the AR Collections Supervisor, the AR Collections Accountant is responsible for review and oversight of accounts receivable transactions, including payment processing, processed by the AR Team. The Collections Accountant works as part of a collaborative  Collectors and Payment Processing Associates. This position will be expected to serve as a subject matter expert on AR Collection matters while be available to assist fellow Collectors and Payment Processing Associates by answering questions and providing guidance in their daily work.

NOTE:  Starting salary is $47,500 and considerations for a higher salary are based on experience.


  • Knowledge of and adhere to University of Michigan accounting policies and procedures
  • Complete all month-end close activities, including running month-end AR sub ledger queries and resolving open issues
  • Complete journal entries as needed
  • Provide a monthly status report to senior leadership on collections status and trends
  • Respond to inquiries from the campus community or other SSC or central finance departments as needed
  • Reconcile all open items at month end, including credit card payment activity
  • Complete all weekly, monthly, and yearly accounts receivable activities, such as reviewing accuracy of journal entries and payment posting
  • Provide guidance to Accounts Receivables Collectors and Associates by answering questions and addressing issues as they arise
  • Other duties as assigned

Required Qualifications*


  • Bachelor’s degree with a major in Accounting.


  • Ability to utilize spreadsheet software (Microsoft Excel) to model and analyze data 
  • Strong interpersonal skills including the ability to effectively communicate and work with a variety of individuals and units
  • Strong knowledge of accounting processes and systems
  • Willingness to deliver excellent customer service
  • Proven ability to work efficiently and effectively delivering high quality work output
  • Ability to work in a team environment
  • Demonstrated ability to build effective relationships in the workplace
  • Effective written and verbal communication skills
  • Strong computer skills with Microsoft Office Suite 
  • Strong ability to multitask between various duties throughout the workday

Desired Qualifications*

  • 1-2 years’ experience in an accounting capacity
  • Experience in a Shared Services or central finance organization
  • Experience in a higher education setting 
  • Knowledge of PeopleSoft (or similar Enterprise Resource Planning (ERP) system)
  • Knowledge of LEAN principles and interest in an continuous improvement culture
  • Familiarity with administrative processes, procedures, and systems at the University of Michigan

Organizational Core Competencies and Skills:

  • Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
  • Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation
  • Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future
  • Communication - Demonstrates excellent communication skills to those at all levels throughout the University
  • Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback
  • Flexibility/Adaptability to Change - Responds positively to and champions change to others
  • Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes
  • Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas:  Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website:

We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.

The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.


U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.