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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.
 
Purpose
The Receptionist will establish and maintain a welcoming and professional atmosphere for the K3521 suite. The position is the first point of contact for students, prospective students (their families), staff, faculty, and alumni entering our suite which houses the following units: Ross Registrar’s Office, Financial Aid, and the Office of Undergraduate Programs, including Undergraduate Admissions and Academic Advising. This position is responsible for executing a high-level of professionalism and customer service while providing information and resources.  This role reports to the Managing Director of the Office of Undergraduate Programs.
 

Responsibilities*

Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes.  Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.

General Reception

  • Manage student and visitor traffic for appointments and walk-ins for the above departments.
  • Answer questions via phone, email, and in person directed to units within the suite and other Ross units as appropriate.
  • Make referrals to other campus offices as appropriate.
  • Coordinate reservations and schedules for the advising and conference rooms.
  • Accept deliveries; sort and distribute incoming mail.
  • Direct guests to staff as appropriate staff or arrange for staff to engage students in the appropriate facility.
  • Assist students with routine inquiries regarding registration and enrollment.
  • Assist prospective students with routine inquiries regarding application requirements and deadlines.
  • Manage information at desk; maintain physical and electronic displays with current information.
  • Assist department in management of materials storage and the storage facilities.
  • Distribute materials to students (and others) to support departmental activities.

Support for Specific Units 

  • Assist with the preparation of program and event materials.
  • Scan documents to students' electronic files.
  • Assist in managing calendars for Managing Director and OUP groups; coordinate meetings, issuing calendar invitations, scheduling of conference rooms, assist is assembling materials and disseminating accordingly.
  • Author communications on behalf of departments and distribute to appropriate parties.
  • Conduct research and benchmarking, as needed.
  • Proofread documents, including website, as needed.

Required Qualifications*

  • High School Diploma/GED and 2-3 years of related experience in a customer or student facing role preferably in an academic environment.
  • Professional and engaging presence and demeanor.
  • Demonstrated professional interpersonal skills
  • The ability to communicate proactively and effectively under pressure with a diverse group of colleagues, faculty, staff, students, visitors, and alumni
  • Demonstrated ability to follow written and verbal instructions
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and other software (gmail, gchat, calendaring, wolverine access, etc) to support department activities.
  • Ability to learn quickly and adapt to new computer software and technologies as necessary
  • Demonstrated excellent attention to detail, organization and an ability to execute on multiple tasks at one time with numerous interruptions. 
  • Must be discreet, tactful and be able to work with sensitive material confidentially. 
  • Ability to work independently and to exercise initiative
  • Demonstrated attributes of cooperation, flexibility and teamwork
  • Supportive of, and participate in, change initiatives to improve service, efficiencies and/or 

Desired Qualifications*

  • Associates Degree
  • Administrative experience in an academic setting.
  • Excellent analytical, problem-solving and decision-making skills
  • Understanding of business school culture.
  • Experience with University systems (Wolverine Access and iMpact)

Additional Information

Skills testing may be required.

Physical Demands/Work Environment 

  • Requires the ability to travel to various locations to conduct work and deliver materials
  • The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.
     

Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.