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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Quality Improvement S?pecialist will coach and train individuals in applying continuous improvement philosophies and practices to their daily work to model process improvement and high reliability approaches to care delivery.   The Senior Quality Improvement Specialist will design, direct and conduct cross-functional, institutionally strategic healthcare projects that optimize quality and safety, lead in value creation for individuals and population health, enhance the patient experience, improve financial performance, improve diversity and inclusion and develop employees. 

The Quality Improvement Specialist will work directly with CW Medical Directors, Clinical Nurse Directors, staff, Clinical Nurse Specialists (CNS), CW Leadership, Department of Nursing Quality and others involved in clinical improvement and harm prevention work throughout the medical center.   The Quality Improvement Specialist will work closely with the CW ACCO for Quality and Safety to align practice, teaching and educational priorities for CW clinical leaders and staff.     

This position will have a primary reporting relationship to CW leadership and an added reporting relationship to Michigan Medicine Performance Improvement leadership.

Responsibilities*

30% Facilitate evidence-based care to patients and families related to improving care (e.g. early sepsis recognition and prevention of hospital acquired conditions) through coordination and collaboration of the heath care team.  This role may be accountable for assessing and overseeing the management of CW participation in national or regional collaboratives such as the Children’s Hospital Association’s (CHA) early recognition of sepsis program and the Solutions for Patient Safety (SPS) hospital acquired conditions (HAC) program. 

20% Collaborate in the design, direction and conducting of more advanced and complex projects/learning experiments that improve quality, value, and cost-effectiveness.

  • Utilize analytical methods in problem solving and operations improvement efforts and apply knowledge of lean, six sigma, process improvement and rapid cycle approaches and methodologies.
  • Collaborate with clinical leaders to provide project scoping and performance monitors to ensure focus on process and outcome metrics.
  • Utilize data systems for collecting, reviewing and analyzing data, including developing, utilizing and maintaining data files.

20% Establish and maintain strong partnerships with clinical leaders in CW and throughout Michigan Medicine. Especially those focused on quality, patient safety and harm reduction (i.e. prevention of sepsis and hospital acquired conditions).

  • Partner with areas to support their overall transformation efforts as it pertains to continuous performance improvement.
  • Manage complex projects, including scope, schedule and budget using project management tools and techniques. 
  • Lead and manage projects, create healthy team dynamics, work with sponsors to ensure appropriate support and engagement and remove barriers to achieve results. 

 10% Assist in the design, development and deployment of the Michigan medicine & CW Performance Improvement strategies, including but not limited to:

  • Teach and improve existing continuous improvement and pilot education programs, principles and projects to administration, faculty and staff throughout CW.
  • Spread the daily management system, PDCA training and other learning models to support prevention of patient harm.
  • Collaborate in the improvement of current and development of new PI learning resources (websites, social media, education modules, etc.)
  • Collaborate in the development and implementation of educational programs and materials related to process improvement, group process, change management and project management.
  • Develop innovative strategies to achieve project objectives in a timely, cost-effective manner. 

10% Provide consultation to CW managers, staff and faculty related to process improvement.

  • Foster a culture of harm prevention and patient safety
  • Coordinate communication between Quality and clinical programs to maintain successful partnerships.
  • Identify timely and relevant improvement opportunities, provide data to support improvement projects and monitor sustainable outcomes.
  • Apply performance improvement methodology tools to clinical program activities and monitor progress towards goal.

10% Participate in continued learning and development of skills, knowledge and application by remaining informed about and open-minded to new ideas, processes and approaches for continued performance improvement. 

  • Participate in identified learning and development opportunities.
  • Collaborate with other PI team members and departments, as appropriate.
  • Attend relevant competency training, staff development in-services and conferences to maintain and improve knowledge base, competency and skills.
  • Work collaboratively with the Department of Process Improvement.

Required Qualifications*

Required Qualifications – Senior level:

  • Bachelor’s degree in Nursing, or other clinical health care field.  Master’s preferred.
  • 3-5 years clinical experience, preferably in an inpatient pediatric environment.
  • 6-12 years of experience in applying continuous improvement methodologies such as PDCA, lean, six sigma, total quality management and/or rapid cycle improvement in the work setting is required.
  • Excellent communication skills demonstrated in oral, written and presentation/teaching formats.
  • Excellent interpersonal skills (includes coaching and feedback), as demonstrated by the ability to work effectively with individuals and/or teams, across disciplines.
  • Demonstrated ability to transfer knowledge and determine/provide appropriate learning experiences for customers.
  • Demonstrated change management and conflict resolution skills.
  • Demonstrated time management, organizational and project management skills.
  • Working knowledge of Microsoft Office applications.
  • Demonstrated ability to work with minimal direction, as appropriate.

Required Qualifications – Intermediate level:

  • Bachelor’s degree in Nursing, or other clinical health care field.
  • 3-5 years clinical experience, preferably in an inpatient pediatric environment.
  • 3-5 years of experience in applying continuous improvement methodologies such as PDCA, lean, six sigma, total quality management and/or rapid cycle improvement in the work setting is required.
  • Excellent communication skills demonstrated in oral, written and presentation/teaching formats.
  • Excellent interpersonal skills (includes coaching and feedback), as demonstrated by the ability to work effectively with individuals and/or teams, across disciplines.
  • Demonstrated ability to transfer knowledge and determine/provide appropriate learning experiences for customers.
  • Demonstrated change management and conflict resolution skills.
  • Demonstrated time management, organizational and project management skills.
  • Working knowledge of Microsoft Office applications.
  • Demonstrated ability to work with minimal direction, as appropriate.

Desired Qualifications*

Certificate in Continuous Performance Improvement, such as lean, lean six sigma or other professional certification, is preferred. 

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.