How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
- Ability to professionally act as a customer service representative and financial aid officer to students, parents, outside agencies, faculty and staff, providing accurate information regarding the financial aid process in all aspects of communication. Includes professionally representing the office at training and conference opportunities when designated as an attendee and presenting at financial aid events. Systems and equipment used include, but not limited to, Ellucian (Banner), Microsoft Office tools, COD, NSLDS, CPS, and general office equipment.
- Oversee the customer service area ensuring the appearance is welcoming, clean, and stocked with supplies including forms and other office materials.
- Evaluate and analyze financial aid information submitted by applicants to determine eligibility for financial assistance and determines type and amount of aid to be awarded; includes but is not limited to the review of financial aid files as it pertains to verification regulations, awarding, revisions and adjustments to financial aid awards within established federal, state, university and office policies, regulations and guidelines.
- Responsible for a federal and/or state financial aid program that includes monthly and year-end reconciliation processes.
- Oversee and train the FWS Students that work in the customer service area of the Office of Financial Aid.
- Other duties as assigned.
Bachelor’s Degree and one to two years of financial aid experience working with regulations, policies and procedures and customer service. Professional communication skills, both verbal and written, across a diverse population including the ability to assess individual needs of customers. Demonstrate that there are no restrictions that would prevent applicant from obtaining authorization to use NSLDS, COD; EdConnect and other federal financial aid processing sites.
Three years of financial aid experience working with regulations, policies and procedures and customer service. Knowledge of University policy and procedures. Experience presenting relevant financial aid information to groups, families, and during one-on-one scenarios. Working knowledge of Ellucian (Banner) software or a similar product. Familiarity with Imaging Software and US Department of Education EdConnect software preferred.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.