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Job Summary

Provide patient care support service to patients by managing patient care support and healthcare administrative workflows for the Pediatric Endocrinology services.  


Specific duties include, but not limited to:

  • Acting as a Referral/Authorization Coordinator, manage the prior authorization (PA) process for medications and medical supplies/devices; resolve and navigate the authorization process by working with the physicians, educators, referring physician offices, patients, pharmacies, and patient insurance
  • Manage and process patient required documentation such as Certificates of Medical Necessity, Letters of Medical Necessity, DME forms, Blood Glucose logs and other forms under the directions of the physicians and educators
  • Manage the prescription and medical supply/device refill requests
  • Manage the referral/scheduling process for new onset patients, transfer patients, and patient education/training appointments to ensure patients receive timely medical services
  • Manage the fax server and triage the incoming patient care document; image medical records including BG logs, labs, and outside records in the medical record system
  • Handle patient inquiries for medical follow-up via messages in the electronic medical record (EMR) system
  • Maintain patient education database for DSME assessments and class records
  • Manage the treatment plan for patients with Children’s Special Health Care Services coverage to ensure care and billing compliance
  • Manage team calendar
  • Compile and assemble patient education material
  • Send out patient care related communications such as travel letters and school letters on request
  • Proactively organize classroom and clinic inventory including the class handouts, staff room stock, and patient take-home supply bags
  • Mail out diabetic and insulin pump supplies on request
  • Coordinate coverage with co-workers to ensure the continuity of daily workload
  • Update patient data in the EMR system
  • Other duties as assigned by the Division Administrator, Medical Director, and the Pediatric Diabetes Management Program leadership

Under FLSA, incumbents in this position are nonexempt.

Required Qualifications*

Technical Attributes:

  • High School diploma or GED
  • Familiarity with obtaining medical records, patient intake process, or professional medical billing. 
  • Knowledge of and familiarity with the medical terminology. 
  • Experience and proficiency in utilizing computer including standard business computing programs and EMR. 
  • Competency of working in a physician office setting. 

Patient Services Intermeidate:

  • 3 - 4 years of patient care support experience in academic healthcare. 

Patient Services Associate

  • 2-3 years of patient care support experience in academic healthcare. 

Qualitative Attributes:

  • Effective oral and written communication skills with external customers and team members at all levels of the organization. 
  • Must be ethical, professional, and team-oriented with proven record of sound decision making within the prescribed authority and job duties. 
  • Multi-tasking is an essential part of the position. 
  • The right candidate will need to be able to process patient care tasks by engaging patients/families on the phone, navigating the computer system for correct information, and making timely decision on the best course of action. 
  • Ability to represent the unit to the external customers in a professional and positive manner. 
  • Proven ability to prioritize tasks, follow through with directions, and meet deadlines. 
  • Excellent attendance record.  Ability to work under pressure and maintain composure.

Desired Qualifications*

  • Graduation from a Medical Assisant program or an equivalent combination of education and experience. 
  • Relevant and current patient care support experience in a large, complex academic health care setting. 
  • Familiarity with UMHS electronic medical record systems. 
  • Knowledge of UMHS policies and procedures.

Work Schedule

Required work hours: Monday through Friday, 8 am to 5 pm.  Occasional flexibility of work hours during work week may be necessary as determined by patient care support and business needs.  This is a 40 hour/week, full time position.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

The candidate will have the opportunity to develop expertise in patient care support workflows that directly influences the success of the patient care delivery and the quality of patient care experience.  The division is seeking qualified candidates who wish to take their career to the next level of patient care support and healthcare administration.  A successful candidate would be motivated to grow within the division both in breadth and depth of responsibility, and would possess the drive to engage in a wide variety of patient care support and healthcare administrative duties.  The work environment is fast-paced, dynamic, and engaging; teamwork and continuous quality improvement is an integral part of our daily work flow.  If you seek challenging responsibilities in a collaborative team setting and are equally enthusiastic about continuous quality improvement, we look forward to hearing from you.

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.