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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary


The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.


This director’s position is critical to the successful support of a wide range of activities for approximately 220 faculty and more than 350 staff.   Reporting to the Senior Associate Dean for Faculty and Research, the successful candidate is responsible for maintaining an effective infrastructure of approximately 40 administrative support staff, including financial transaction specialists, faculty support coordinators, academic area administrators, and administrative assistants. The director is also responsible for administering school-wide budgets for office supplies, instructional expenses and materials, and student graders and tutors. Overall, the director oversees an operating budget of approximately $3M.


Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes.  Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.

Operational Management and Staff Supervision – Faculty Support and Administrative Core Team   

  • Direct short and long-term strategic planning activities for two departments to ensure organizational efficiencies and effectiveness
  • Provide leadership in creating a high performance, collaborative and diverse work environment.
  • Ensure high-quality administrative support, customer satisfaction, and efficient operations for two departments, through training, coaching, continuous process improvement, and quality assurance
  • Provide supervision for 10 direct reports and provide overall supervision for 30 full-time employees
  • Manage recruitment and selection processes
  • Identify training needs and opportunities and encourage career development
  • Manage performance and annual salary program processes
  • Ensure staff have adequate resources
  • Review, develop, implement, enhance and communicate processes, procedures and policies to ensure effective management of two departments

Client Relationship Management

  • Understand and evaluate the needs of clients – individual faculty, Academic Departments, and Operational Departments of Ross.
  • Build strategic partnerships with units throughout the school and the University, particularly shared service units such as Ross Finance, Ross HR, Ross Operations, Ross IT Support, and the UM Shared Service Center
  • Address client concerns on an ongoing basis as they arise
  • Oversee workload across units and re-adjust areas of responsibility and client portfolios as appropriate to maintain smooth operations.

Financial Management

  • The director has financial responsibility for 2 departments plus several school-wide budgets.
  • Develop and monitor budgets for the Faculty Support and Administrative Core Team departments
  • Develop and monitor budgets for School’s student temporary grader and tutor workforce and general supplies budgets for both academic areas and staff areas, as well as instructional expenses for the academic areas
  • Review and approve travel and expense reports for area administrators and academic area chairs
  • Oversee the management of academic area funds and individual faculty research discretionary funds


  • Oversees proctors for examinations and provision of accommodations for students with disabilities.
  • Complete special projects as requested by school leadership
  • Oversee and maintain the quality of websites and other information resources used by the departments, both internal and client-facing
  • The director is expected to contribute to the School and University environments.  The director represents the Faculty Support and Administrative Core Team on School committees, provides assistance to other School departments on administrative needs and participates on university-wide policy and advisory committees and task forces.

Required Qualifications*

  • Bachelor’s degree and significant and progressive experience in related positions, of which 5 years of management/supervisory experience
  • Demonstrated leadership skills including team building, effective communications, strategic thinking, problem solving, ability to motivate and collaborate with others in a decentralize environment and implement change
  • Demonstrated track record of building a positive work culture
  • Extensive experience with UM policies and procedures.  
  • Ability to work independently, manage multiple priorities in a fast-pace environment and meet deadlines
  • Strong analytical and financial management skills
  • Awareness of the role of technology in streamlining processes and a very high degree of proficiency in Microsoft office products
  • Ability to exercise discretion and judgment, especially in HR matters and other confidential matters; ability to work and plan independently
  • Ability to confidently recommend changes, experiment with new ideas and organize staff to meet new challenges

Desired Qualifications*

  • MBA or related advanced degree
  • Experience with UM enterprise systems including Business Objects
  • Interest or experience in business school industry

Additional Information

Skills Testing

Skills testing may be required.

Physical Demands/Work Environment 

  • The person in this position routinely presents information at events
  • The person in this position occasionally moves through the facility to attend meetings/events and access files or information
  • The person in this position routinely moves books and class materials weighing up to 10 pounds to class locations or other venues.
  • Domestic and/or international travel may be required
  • May require work during early mornings, nights, and/or weekends
  • Does not require on-call hours


Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.