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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Be a part of the University of Michigan Health-System Department of Pharmacy Services and have a direct impact on our successful efforts to provide continuous quality improvement in medication use and patient outcomes!  The Department of Pharmacy is recruiting a Manager of Safety & Quality Improvement who will work with the management team to improve patient care outcomes by training and educating staff on the quality and performance improvement process, develop screening tools to identify quality improvement priorities, support and implement pharmacy and interdisciplinary quality and performance improvement projects, oversee our medication safety team, and track and report quality and safety outcomes.

The target salary range will be based on the qualifications and experience of the selected candidate.


As an integral member of the Pharmacy Department Management team, the Manager of Safety & Quality Improvement will work closely with Pharmacy leadership, quality leaders in the organization, regulatory staff, managers, pharmacy employees, physicians and nurses to develop and implement quality and performance improvement initiatives.  The Manager of Safety & Quality Improvement is responsible for managing medication safety staff and interns, teaching residents and students, and serving as chair of the department Quality Committee.  The selected individual will:

  • Work with pharmacy managers to ensure quality improvement initiatives are implemented in their areas, facilitate proper documentation of efforts, and ensure the impact/results of Pharmacy department quality improvement initiatives are publicized and disseminated.
  • Develop the departmental strategy for education of leaders and staff in the use of quality improvement tools such as flow charts, fishbone diagrams, root cause analysis, LEAN, the daily management system, medication use evaluation, etc.
  • Chair the department Quality Committee and serve as a member of the Quality Council
  • Serve as the primary pharmacy liaison to the organization with respect to quality improvement programs.
  • Liaise with the Chief Quality Officer, Chief Patient Safety Officer, chair of the Quality Council, Director of Performance Improvement, Chief Pharmacy Officer, and other key physician, pharmacy, and nursing leaders and committees in ensuring quality medication
  • Working with the medication safety officer, ensure that strategies are implemented to transform medication safety programs to incorporate predictive analytics for medication surveillance and intervention
  • Communicate with staff on quality matters using newsletters, emails, the pharmacy intranet, and other means.

Required Qualifications*

  • A Doctor of Pharmacy degree or an equivalent combination of education and experience (minimum Bachelor Degree in Pharmacy with completion of internship)
  • Prior experience as a medication safety officer and/or as a lead pharmacist for quality improvement initiatives in a Pharmacy Department (3 to 5 years pharmacy experience including 1 to 2 years supervisory experience)
  • Licensure as a Registered Pharmacist in the State of Michigan
  • Completion of a PGY-1 pharmacy residency program or an equivalent combination of education, training, and experience
  • Eligible to be licensed to practice as a pharmacist in the State of Michigan
  • Broad knowledge of pharmacy practice in a large health-system
  • Excellent organizational, teamwork, interpersonal, time management, consensus-building, and written and verbal communication skills
  • Excellent communication skills (fluency in writing, reading and speaking English)
  • Prior experience presenting complex reports to leadership stakeholders and committees in a concise manner
  • Experience in student and resident education
  • Proficiency with MS Word, Excel, PowerPoint, and other software
  • Ability to perform a variety of manual dexterity movements (i.e., keyboard data entry)

Desired Qualifications*

  • Completion of a PGY-2 specialty residency in health-system pharmacy administration, informatics, and/or other administrative-oriented program
  • Prior management and/or supervisory experience
  • Prior clinical pharmacy practice in an acute and/or ambulatory care environment
  • Experience in outcomes measurement to determine the impact of medication safety or quality/performance improvement programs on health-system efficiency and/or patient outcomes
  • Prior training in LEAN management or the equivalent
  • Experience in developing report requirements, retrieving data from large databases, and/or SQL
  • Active involvement with state and national professional associations

Additional Information

Key Outcomes

Successful deployment of this position will be represented by the successful creation of a structured, systematic quality and performance improvement program, increases in staff knowledge and use of quality/performance improvement tools, and documentation of improvements in medication safety for patients.

Supervision Received

Direct supervision is received from the Assistant Director for Pharmacy Analytics, Quality, Regulatory, and Safety.

Supervision Exercised

Direct supervision is provided to clinical pharmacists, technicians, interns and temporary employees and functional supervision is provided to pharmacy students and residents.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.