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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Office of Undergraduate Student Affairs seeks a Student Services Specialist to serve as an integral part of the Undergraduate Student Affairs team. This role has responsibility for supervising the front desk area and providing general administrative support to the Office of Undergraduate Student Affairs (OUSA).  This role will work autonomously to coordinate testing accommodations for students with disabilities; manage student records and serve as an advisor to a small caseload of students; serve on the degree audit team; serve as the first point of contact for undergraduate recruitment and admissions and coordinates student outreach programming.  The person in this role must demonstrate an ethic of care when working with students and ensure utmost accuracy and confidentiality. A strong working relationship with faculty and other staff is critical for success in the role.

The incumbent in this position will be able to exercise independent judgment and employ basic reasoning skills. Under FLSA, incumbents in this position are nonexempt.

The School of Kinesiology is the fourth largest school on campus with an undergraduate enrollment of approximately 975 students and the Office of Undergraduate Student Affairs works with students throughout their time at the university through recruitment, orientation, advising, pre-health advising, global engagement, and student event programming.  OUSA is a small team centered environment in which staff members work collaboratively to support student success.

 

Responsibilities*

Hire, train, supervise and evaluate a front facing receptionist desk that will be staffed half-time by student staff and half-time by this position. Train student staff on answering the phone, talking to the public, making appointments for prospective and continuing students, answering footprints, and checking in student appointments. 

Coordinate testing accommodations for students with disabilities.  This entails scheduling the room, supervising and scheduling the test proctors, sharing the test accommodation procedure with faculty and staff, and creating reports of service utilization.

Manage student records, which includes processing exceptions and petitions, major/minor declarations, assigning advisors, changing student credit limits, processing milestones, term withdrawals and degree conferrals.  Process transfer credits for students returning from abroad and assist with immigration paperwork for students studying abroad through Global Engagement. Run Business Object reports and LSA queries on student enrollment, majors, assigned advisor.  Manage MCommunity Groups.

This front-facing role requires a comprehensive knowledge of the curriculum, dual degree options, minor options and student registration process.  The Student Affairs Specialist will serve as an advisor to a small caseload of students (approximately 50) to maintain this working knowledge with a focus on students pursuing dual degree and non-LSA minors as well as the Movement Science minor (primarily dance majors).

Serve on the degree audit team. Ensure that the online audits are accurate and up to date. Assist with revision of the catalog. Print applied to graduate lists and help craft graduation audit letters to students. 

Coordinate student outreach programming through Welcome Week, Parent and Family Weekend, Final Exam Cram, and mid-semester student social and academic outreach programs.  Order food and supplies for smaller OUSA events and develop a strong working relationship with the Senior Meeting and Special Events Planner.

Serve as a valuable team member on the OUSA team assisting with recruitment visits and special events including: campus days, prospective student days, the annual career fair, the graduate farewell lunch, orientation, commencement and other events sponsored and supported by OUSA. 
Provide general administrative support for the Office of Undergraduate Student Affairs, which entails the ordering of supplies for the office, coordinating office cleaning with the Facilities Manager, reporting any maintenance issues and other administrative duties. 

Establish, nurture and sustain positive and collegial relationships with academic programs and faculty. Serve as a liaison to assigned academic programs, student services, administrative units, alumni, and employers.  Maintain visibility throughout the School of Kinesiology and the University by attending key university functions. Participate and serve on university and school-wide committees. 

Ensure confidentiality of student records are protected under the Federal Educational Rights and Privacy Act.

SUPERVISION OF OTHERS:
Front desk receptionist staff (temporary student staff)

Required Qualifications*

  • Ability to work autonomously under general supervision, exercising independent judgement and employing basic reasoning skills
  • Experience working with college students. Demonstrated ability to take initiative, meet deadlines, assume responsibility for programs and events
  • Demonstrated ability to work effectively with students, staff, and faculty at all levels providing exceptional customer service
  • Ability to be a productive and valuable team member on a dynamic student-affairs team
  • Excellent organizational and time management skills
  • Excellent interpersonal, speaking and writing skills, including the ability to make effective presentations to prospective and current students
  • Ability to handle confidential issues appropriately; demonstrated good judgement
  • Moderately high level of computer skills, including Word, Excel, PowerPoint, and database experience

Desired Qualifications*

  • Previous supervision experience helpful as well as experience with dance curriculum requirements
  • Master’s degree preferred
  • Knowledge of the University of Michigan enrollment and registration procedures, Business Objects, MCommunity, Wolverine Access, MPathways (PeopleSoft), and Kinesiology preferred

Additional Information

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

Physical Demands/Work Environment:

  • The person in this position routinely communicates with students about programs, events, activities, etc.
  • The person in this position may present information at events
  • This person may move tables, transports boxes for events, may lift 25 to 50 lbs.
  • The person in this position occasionally moves through the building and across campus to attend meetings/events and access files or information

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.