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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


  • Monitor a large volume of patient accounts, maintaining a high collection rate using the School's complex computer billing system.
  • Perform full accounts receivable follow-up to determine previous billing and collection actions taken, status and extent of insurance coverage, number of payments delinquent and applicability of various collection letters/calls.
  • Create timely Accounts Receivable Reports and make required outgoing patient collection calls daily.
  • Establish financial arrangements based on the patient's financial abilities and/or needs. Determine and authorize collection agency referrals on uncollectible accounts. Check and verify patient credit rating for future orthodontic patients.
  • Respond promptly to all inquiries from patients, staff and student/faculty providers. Provide interpretation of patient account detail in the automated dental billing system to patients, staff, students, and faculty.
  • Actively participate in a self-directed work team. Meet periodically with fellow patient collectors to discuss A/R trends, collection techniques, policy and stress management.
  • Review and approve all patient or insurance refunds. Prepare weekly patient and insurance refund batch files for approval and upload. Post refund adjustments after successful processing in MPathways system. Post outside collection agency monthly payment file to the dental billing system. Post lockboxes monthly and as needed. Process credit card payments and post to individual patient accounts as received. Review and initiate EDI patient statement file weekly and transmit to external vendor.
  • Complete special projects as assigned.

Required Qualifications*

  • A high school diploma or equivalent combination of education and experience.
  • 3 years of experience collecting patient co-payments, deductibles, and outstanding balances in a clinic or hospital setting.
  • Knowledge of third-party dental or medical claims processing.
  • Candidate must have understanding of patient collection role and responsibilities.
  • Candidate must have advanced comprehension skills.
  • Experience in handling items of a confidential nature efficiently and professionally.
  • Thorough understanding of HIPAA law.
  • Exceptional interpersonal skills as demonstrated in customer service, and communication skills.
  • Ability to work independently and in a team environment.
  • Demonstrated attention to detail and ability to multitask.
  • Excellent organizational skills and attendance.
  • Proficiency in use of computers and software including Microsoft Office Word and Excel.
  • Previous experience with an automated dental patient billing system.

Desired Qualifications*

  • Knowledge of University of Michigan and School of Dentistry policies and procedures.
  • Experience with WebDenis, CHAMPS, Delta Dental of MI Toolkit, and MetLife websites.

Work Locations

This position is for the School of Dentistry located at Arbor Lakes, 4251 Plymouth Road, Suite 3-2400 in Ann Arbor.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

MDentistry: Advancing health through education, service, research and discovery.

Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.