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Job Summary

Medical Assistant functioning in an assist role to nursing, in a busy outpatient specialty clinical office setting within the department of Neurology.  Spends majority of the time answering and processing telephone and computer messages for multiple nurses and physicians.  Located in Taubman Center, Neurology Nurses Office. 


  • Basic clerical tasks that require proper telephone technique, basic typing, computer and data entry skills.
  • Process prior authorizations letter requests.
  • Assist with telephone triage and creates patient encounters to route to either the provider and/or nurses using MiChart. 
  • Manage incoming faxes. 
  • Assists with prescription refills.  Completes Prior Authorization for medications if need be. 
  • Prepare disability forms. 
  • Obtain outside medical records for upcoming appointments. 
  • Image documents into MiChart. 
  • Handle incoming/outgoing mail. 
  • Schedules upcoming appointments and procedures for patients as requested. 
  • Provide patient with appropriate educational/preparation information for procedures. 
  • Obtain laboratory results from outside labs for lab monitoring.
  • Problem solves and works proactively with faculty, nursing and other employees regarding patient concerns/issues/questions. 

Required Qualifications*

  • A minimum of 1 year (within the last 2 years) experience in an ambulatory care specialty clinic processing prior authorizations and patient document requests.
  • High School Diploma or General Education Development (GED) credential.
  • Ability to collaborate and thrive in a fast paced customer friendly environment.
  • Graduation from a medical assistant program or an equivalent combination of education and experience. 
  • Adheres to high standards of teamwork by demonstrating adaptability, flexibility, and consistently shares information and resources with others.
  • Works well with minimal supervision and possesses strong attention to detail.
  • Documented history of excellent attendance and punctuality.
  • Effective time management skills.
  • Excellent interpersonal and communication skills and the ability to provide and receive constructive feedback.
  • May be required to cross cover other areas within the department.
  • May be required to work overtime.

Desired Qualifications*

  • MiChart (EPOCH) experience.
  • Certification as a Medical Assistant.
  • Knowledge of University and Department policies and procedures.

Work Schedule

 40 hours, full-time.  Days - Monday through Friday

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.