The successful candidate will provide high level administrative support to our seasoned, cohesive team of professionals, including the Director of Nurse Recruitment & Retention & Magnet Designation Program, NRR Manager and the NRR recruiters and administrative staff.
Positive communication style and a team-oriented approach are essential.
Key responsibilities include but are not limited to:
Telephone triage and customer service & support (to both internal & external customers)
Monitoring of NRR email inboxes
Triage GN screening phone calls
New hire employee follow-up
Serves as NRR’s lead admin support for data management on key performance indicators and metrics
Tracking and trending key performance metrics (new hire database, exit survey, term/transfer data, ROI related to events and marketing, etc.)
Maintenance of employee personnel records in accordance with Michigan Medicine standards
Promotional items Lead (provides NRR staff with updated and competitive pricing options)
Monitors marketing and promotional items to maintain inventory and Nursing at Michigan & Michigan Medicine branding integrity.
NRR staff meeting minutes preparation and follow-up on action items
NRR policy and procedure maintenance; monitors NRR shared drive content and upkeep
NRR retention awards coordination (Daisy Award, Beacon)
Office supply purchasing
Account reconciliation (assists with bi-weekly and monthly payroll , gross pays, P-Card reconciliation, travel reimbursement)
Perform financial operations coverage for NRR which include general fund accounting, financial transaction processing, and financial analysis and reporting. (ePro reqs, non Pos, invoice and billing)
New candidate mining
New hire tracking
Employee exit surveys
Administrative support in coordinating and implementing events including career fairs, Career Launch, Nurse Week events and other specialty events
NRR Event planning and coordination (including facility/ venue, catering, contracts, AV support, promotion & marketing, registration tracking, Continuing Education certificates)
NRR Event preparation (coordinates movers, space, materials and all details of event)
External recruitment event coordination (booth space; movers, giveaways)
All other duties as assigned
Bachelor's degree in business administration, Informatics, marketing, human resources or an equivalent combination of education and experience is required.
At least three years of experience working as an administrative assistant, project manager or related experience is required.
Previous work experience and proficiency with data entry, editing and data scrubbing
This individual must have a high degree of accuracy and attention to detail.
Advanced computer skills using Microsoft applications, including Word and Excel is required.
Significant familiarity with enterprise productivity software, such as the Microsoft Office suite and Google Drive/ Tools-Sheets & Docs.
Excellent customer-focused interpersonal skills, as demonstrated by the ability to work effectively with individuals and teams, across disciplines
Ability to perform at a high level within a team setting with a strong willingness to support co-workers; demonstrates positive work ethic and strong sense of teamwork/problem solving with co-workers.
Excellent communication skills as demonstrated in oral and written forms; ability to maintain confidentiality.
Excellent organizational skills and demonstrated ability to prioritize and multi-task; skills related to event planning and coordination is highly desirable
Flexibility and the ability to adapt to change is required.
NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
Shift/ Days/ Hours: Typically 10-hour shifts with work hours between 7 AM and 5 PM; Monday through Friday; required to flex to 8-hour shifts based on the needs of the department. Some limited evening and weekend hours will be required to support NRR sponsored events.
Note: It is a department expectation that work hours and days will be flexed to the needs of the department.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University’s research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.