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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Note: Final salary will be determined based on the education and experience of the selected candidate with higher salary possible for exceptionally qualified candidate.

About the Physics Department:  The University of Michigan physics program is ranked 11th in the country by U.S. News and World Report. As a Department, our mission is to enhance the goals and ideals of the University by providing an incisive and enriching education for our students, by making lasting contributions at the forefront of human understanding, and by communicating the excitement of scientific discovery to our fellow citizens.

Job Summary

The role of the Manager is to oversee all student services for the department, both for the graduate program and undergraduate program. This position reports administratively and functionally to the department’s chief administrator, with functional reporting lines to the associate chairs for graduate and undergraduate education.

Responsibilities*

Supervision of staff: This position supervises three student services staff members:

  • A student administration assistant associate whose primary responsibility is supporting faculty teaching the approximately 4,000 students who take four to six different introductory courses each year. This includes preparing materials and exams for common exams, coordinating a pool of approximately 100 exam proctors, scanning and processing exam results data, and arranging for approximately 100 students each semester to have alternate or accommodated exams.
  • A student administration assistant intermediate who primary responsibility is coordinating the curriculum and time schedule as well as all undergraduate programs and initiatives. These include advising, programming, and administrative support for 150 students declared in two major plans and 75 declared in a minor program.
  • A student services administration assistant senior whose primary responsibility is coordinating a 150-student doctoral program, including admissions and recruiting, tracking of student milestones and funding details, student financial aid and benefits, preparing GSI and GSRA appointments for processing, and student programming.

Additional supervision duties: Supervise administratively additional educational support staff as assigned. Collaborate with the faculty associate chair for undergraduate studies to support functional supervision of these roles. Mentor staff and promote their professional development.  Provide and maintain expectations for each position.  Foster a positive and inclusive environment in the student services office.

Maintain and continuously improve effective processes: The Physics Student Services Office handles a high volume of activity and maintains a customer-service focus for both students and faculty. The student services manager is responsible for the oversight of all administrative student services in the department, including, but not limited to: time schedule, graduate and undergraduate course offerings and curriculum, tracking faculty teaching assignments, delivery of major and minor advising, financial aid, registration, events such as graduations and recruiting events, maintenance of academic requirements and plans, student services website content, scheduling staffing for the Physics Help Room, and supporting up to four student organizations, as needed. The student services manager is responsible for preparing GSI assignments each semester, and developing and implementing practices and procedures to enhance support of instructional activities. This position provides direction for the associate chairs and student services staff on LSA and Rackham instructional and academic administrative policies.

Manage student-related funding: The manager is responsible for maintaining the office’s operations within budget, and for oversight of funds dedicated to the support of students. This includes assigning funding sources for graduate student support across allocated and endowed funds, forecasting available financial resources for graduate student support, and financial aid.

Build community and conduct student outreach: The student services manager is also expected to develop and maintain effective relationships with the associate chairs for graduate and undergraduate education to improve the Department's instructional and academic efforts, support up to four student organizations; maintain positive student relations; serve as a point of contact for student concerns; and support and advance the department’s DEI initiatives.

Required Qualifications*

Bachelor's degree or equivalent combination of education and/or experience. Previous work experience in student services administration. Administrative experience in an academic department including experience with administrative support of instructional activities. 

The selected candidate should have well-developed attention to detail; superior communication and interpersonal skills, including written communication; general knowledge of issues and concepts related to diversity, inclusion, equity, and social justice. The student services manager must be able to manage multiple priorities and initiatives at once while also maintaining the team’s level of service to faculty, students, and staff. Organizational skills and ability to plan strategically are required.

Desired Qualifications*

Master’s degree in higher education, college student personnel, or another related discipline. Previous supervisory experience is highly desirable. Knowledge of LSA policies and procedures desirable. Experience in building a positive work community among faculty, staff, and students. Experience leading or facilitating DEI initiatives. Experience with Wolverine Access, University reporting tools, and general University policies and procedures helpful.

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.