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Serve as an essential member of the West Ann Arbor Health Center Leadership Team.  Selected individual will be responsible for coordinating patient services assistances schedules, managing requests for time off, and ensuring adequate coverage for the centralized check in and check out teams. Support complex procedure room schedules, MiChart admin inbasket, provide as needed faculty administrative support, train staff, and promote practices for patient centered excellence. Ensure that patients with urgent needs are scheduled appropriately, and monitor patient flow, and patient wait times to optimize patient care experiences.  Serve as a point of contact for complicated issues and patient concerns.

Selected candidate will work as a functional supervisor and will lead daily huddles, and embrace and incorporate “lean in daily work” concepts.

Provide exceptional customer service to patients by facilitating business processes that include:  check in and check out services to primary and specialty care departments, coordinating support and ancillary services for patients, appointment scheduling, processing all patient payments (co-pays and outstanding balances).  Respond to inquiries concerning department programs, services and activities.

Required Qualifications*

Individual must exhibit strong leadership skills, possess a professional and positive image when interacting with patients, faculty and staff.  They must also adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and communication skills; and demonstrated ability to interact with a diverse population and effectively manage and lead staff.

Candidates must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast-paced environment.  In addition, candidate must demonstrate flexible and creative problem solving skills, proficient computer and keyboarding skills, and excellent attendance.

Desired Qualifications*

  • Associates Degree or equivalent combination of education and experience within an ambulatory care setting.
  • Experience within an ambulatory setting
  • Experience with an electronic medical record
  • Knowledge of University policies and procedures.

Work Schedule

Evening hours and rotating Saturdays may be required

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.