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Job Summary

The University of Michigan Family Medicine located at Domino’s Farms is seeking a highly skilled Patient Account Representative and Administrative team member who is a compassionate enthusiastic patient/team oriented person who will share in the goal of creating the ideal experience for our patients, families and employees.


The Patient Account Representative will obtain and evaluate patient demographic and financial information. Facilitate the billing and collection process; review and authorize appropriate action to be taken on complex patient accounts. Reconcile billing and invoices, checks balances, produce statements, and maintain client files. May perform insurance billing, clerical work, including reviewing and verifying insurance accounts against program provisions (e.g., Medicare, BlueCross). Resolve routine patient billing inquiries and problems.  Post charges and payments in a timely manner.  Review charge reports for accuracy and completeness including cash reconciliation and deposits.  Manage daily census report and work queues for the clinic.   Provide relevant insurance information and updates to staff, physicians and managers (e.g. managed care changes, terminated contracts). Work closely with physicians, clerical and billing staff on charge capture processes to understand and proactively identify and resolve billing issues.


Other responsibilities of this position include 20 hours of administrative duties for the Medical Director and  Health Center Manager, ordering supplies, reconciling SOA’s/GPR’s, scheduling/attending/coordinating, recording and distributing meeting minutes for all team & staff meetings and scheduling conference room use.

Required Qualifications*

  • High school diploma or an equivalent combination of education and experience.
  • 2-3 years of experince.
  • Knowledge of front end systems (MiChart, Cadence, Resolute, Web Denis, M-Connect, I/Observer, etc.).
  • Knowledge of front end processes (Check-in, Check-out, Scheduling) .
  • ICD-9 and CPT coding.
  • Experience and knowledge of health care patient insurance, hospital billing and collection.
  • Proven financial counseling experience for health care patients, including patient payment plans and financial aid assistance.
  • A strong professional and positive image when interacting with patients, faculty, and staff.
  • Strong leadership skills, the ability to work well with others, excellent communication skills both verbal and written, and excellence in time management.  
  • Experience in and the ability to resolve conflicts, be organized, motivated, and a self-starter. 
  • Strong problem solving skills and the ability to prioritize and multi- task.
  • Excellent attendance.

Desired Qualifications*

  • Associate or Bachelor’s Degree
  • Knowledge of University Policies and Procedures
  • Knowledge of Medical Terminolgy

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.