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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Course Description

The Stepping Stones Pediatric Palliative Care Program and Partners for Children Program are seeking a well-organized family-centered Patient Services Intermediate (PSI) to support clinicians who provide care to patients with serious conditions and their families.

These two programs provide an extra layer of support for over 500 children each year by helping to assess and treat symptoms, identify hospital and community resources, coordinate care provided by multiple subspecialists, and assist families in decision making.  The PSI will support both teams by performing non-clinical duties necessary in this work, including telephone communication, scheduling coordination, learner orientation, EMR input, and other administrative tasks essential to the care of our patients.

The Stepping Stones Pediatric Palliative Care Program is a well-established service for patients with serious illness.  The PSI will assist with team efficiency and organization of daily rounds; facilitating inpatient, outpatient, and team scheduling; and non-clinical care coordination tasks.  This individual will primarily interface with the core team based upon clinical needs.

The Partners for Children Program is a newly launched initiative coordinating medical care for children with chronic, complex conditions. The PSI must be able to answer the phone between 8:30 AM and 5 PM. The PSI will assist the community- and hospital-based NPs and Social Worker in facilitating appointments in MiChart, and helping with clerical duties. The successful candidate will work closely with the Program’s Medical Director and Program Manager.


Daily tasks (40 hours per week, Monday thru Friday).

  • Participate in daily morning rounds with palliative care team, manage non-clinical EMR updates, review care coordination needs with team, and perform the associated tasks
  • Provide phone coverage 8:30 am to 5 pm for both programs (with scheduled breaks)
  • Review phone messages left on the answering machine / triage line and communicate content to appropriate provider
  • Participate in weekly outpatient/home visit provider case reviews / generate a to-do list based on the discussion and perform the associated tasks
  • Perform associated care coordination tasks following outpatient visits
  • Schedule patient visits in MiChart, arrive patients, field and appropriately route incoming phone calls from the parents
  • Phone parents with reminders of clinical visits
  • Organization of medical records / requests for medical records
  • Orient learners during to appropriate materials and tasks
  • Other tasks assigned associated with the team’s mission

Required Qualifications*

  • Some college required
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to work in a team
  • Demonstrated work ethic, attention to detail, and reliability
  • Prior work experience in a clinical/medical setting, and familiarity with medical terminology
  • MiChart experience/training including scheduling, collecting and transfer of clinical, demographic and billing data
  • Strong focus on positive patient experience
  • Ability to deal with ambiguity
  • Evidence of qualification will be verified by previous employment, references, and performance evaluations 

    Intermediate Level:

  • 3 years’ experience in health care (office assistant, medical assistant, related jobs)

Desired Qualifications*

  • Pediatric clinical experience
  • Added training and education in a health related field.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.