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Job Summary

The Division of Pediatric Pulmonology is seeking a full time Patient Services Associate. This position will provide direct patient care as well as work with patient's insurance companies to obtain prior authorizations (medications as well as supplements) under the direction of a designated supervisor and nursing.


  • Process and complete prior authorizations
  • Performs delegated clinical or laboratory procedures
  • Performs routine but complex instructions for patient treatments as designated by nursing and providers
  • Assists providers and nursing with prescription refills via MiChart
  • Assists with patient registration and interfaces with electronic medical records system
  • Collects patient vital signs, height and weight measurements and documents these in the electronic medical records
  • Assists with collection of clinical data for research and quality improvement activities
  • Updates and maintains clinical databases
  • Other duties as assigned

Required Qualifications*

  • Outstanding interpersonal skills and comfort in working with pediatric patients and their families
  • Strong written and verbal communication skills
  • Familiarity working in a multi-disciplinary team environment
  • High school diploma or GED

Associate Level:

  • 2-3 years work experience

Desired Qualifications*

  • Previous experience working with a pediatric population in a multi-disciplinary setting
  • Strong interest in pediatric patients with lung disease
  • Familiarity with MiChart, Navi Net and University systems
  • Proficiency in patient care or health education typically achieved with one or more years of work in a health care setting
  • Medical Assistant Certification

Work Schedule

Assigned work hours are Monday - Friday, 8:00 a.m. - 5:00 p.m.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.