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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

This posting is for a research technician associate who will work on the Mental Health BioBank (MHB2) project launched within the UM Department of Psychiatry and Depression Center in June 2017. This is a collaborative position between research and Ambulatory Psychiatry-Outpatient clinic.

Responsibilities*

Assist Clinical Subjects Associate in actively monitoring daily clinic schedule to screen, and identify eligible participants for MHB2. The research associate will assist in recruitment of potential research subjects, explain research protocol, obtain informed consent, and collect saliva specimen for genetics research. This person will assist the coordinator with following up with consented participants when necessary by phone, assist in completing and ordering materials; tracking research related supplies, detailed record-keeping, data entry and verification, filing, and processing of biological materials.

Demonstrative multi-tasking skills and ability to organize workload are essential. Strong interpersonal and communication skills are critical. Ability to communicate effectively both orally and in writing. Exceptional organizational skills and attention to detail.

This position will be located in the Ambulatory Psychiatry-Outpatient clinic and will work collaboratively with the clinic and assist with patient flow during heavy-traffic times by:

Providing exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow

Providing a range of guest services, including way-finding and information within the facility for both patient/families and visitors

Check-In/Check-Out processes:  scheduling return visit appointments, collecting patient payments (copays and outstanding balances), verifying and updating demographics, insurance information and assist patients and families with Health Information forms as necessary

In-basket management through MiChart, maintain business work queues, obtain referrals and respond to inquiries concerning department programs, services and activities

Properly manage equipment to ensure it is well-maintained and ready for use

Be actively involved in improving day-to-day operational processes and workflow

Perform other duties as assigned

Required Qualifications*

  • High school diploma or Associates degree and 0-1 year of experience
  • Requires the academic knowledge in a health science, or social science discipline

Desired Qualifications*

  • The preferred candidate will have a Bachelor's degree or equivalent education and experience.
  • Academic knowledge of a health science discipline, such as public health, psychology, social work or related behavioral sciences.
  • Excellent organizational skills with keen attention to detail. Excellent interpersonal skills, and exhibit a professional and positive image when interacting with patients, faculty and staff.
  • Excellent computer skills (Microsoft Word, Excel, Access and PowerPoint).
  • Previous clinical or research experience in a human science field is desired, but not required. Experience with MiChart and LabVantage software.
  • Knowledge of University policies and procedures.

Work Schedule

This is a full time position; 40 hours/week Monday thru Friday, core hours are 8 AM – 5 PM, but could potentially change based on the operational needs and required meetings.  

Work Locations

Rachel Upjohn Building at East Ann Arbor Medical Campus
4250 Plymouth Road
Ann Arbor, MI 48109

Additional Information

This is a one-year term-limited position with possibility of extension. If an extension isn't granted, the appointment will terminate and will not be elgible for Reduction in Force (RIF) benefits. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Background Screening

Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

E-Verify

The University of Michigan participates with the federal E-Verify system. Individuals hired into positions that are funded by a federal contract with the FAR E-Verify clause must have their identity and work eligibility confirmed by the E-Verify system. This position is identified as a position that may include the E-Verify requirement.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.