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Responsibilities*

  • Provide prompt, courteous and appropriate phone triage for patients in all Disease Management programs. Provide complex clerical support services for the Disease Management clinical staff, including obtaining medical records from multiple healthcare centers, retrieval of patient labs, and recording labs into patient’s records, complex scheduling of diagnostic testing, and lab draws.
  • Schedule complex appointments with multiple providers/disciplines and diagnostic areas. Coordinating appointments among multiple departments to optimize use of block time across the health system. 
  • Management of program fax servers and clerical in-baskets, responding to and completing requests in a timely manner. 
  • Maintain record of requests and the status of each.
  • Continuous communication with clinical team to ensure that accurate information is being provided for all requests.
  • Management of referral work queues to identify patients that need scheduling.
  • Provide back-up clerical support and phone coverage to clerical team members for scheduled vacations, late coverage of phones, and unscheduled absences.

Required Qualifications*

  • High School diploma or an equivalent combination of education and experience is necessary.
  • Minimum of three to five years previous experience in clinical and clerical health care setting is required.
  • Excellent phone management and customer service skills, including telephone triage is required.
  • Demonstrated ability to work collaboratively with multidisciplinary teams and a demonstrated ability to work independently.
  • Scheduling flexibility required - able to travel to off-site locations, able to cover late phone coverage shift as assigned by direct supervisor.
  • Prior experience performing complex scheduling.
  • Knowledge of basic medical terminology.

Desired Qualifications*

  • Bachelor's degree in healthcare management, business, or allied health career track. 
  • Experience working within a large, complex health care setting. 
  • Familiarity with UMHS electronic medical record systems and MiChart.
  • Knowledge of University policies and procedures.

Work Schedule

40 hours, full-time.  Days, Monday through Friday.  Hours 8:00-4:30 with possible rotation to cover 8:30-5:00 occasionally as well.  

Additional Information

We, the staff and faculty of the U-M Cardiovascular Center (CVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect and Compassion; Collaboration; Innovation; and Commitment to Excellence.

Each CVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member.  The CVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.