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Responsibilities*

This position is a Call Center Clerk position, and handles phone calls from patients who are calling down to place their meal orders.  Specific responsibilities include:

-Responds to room service patient telephone requests; enters patient meal selections into CBORD software program

-Assists patients with meal selections, ensuring that selections are compliant on their prescribed diet

-Assists guests with selecting guest meal trays

-Generates reports to facilitate patient safety, and coordinates communication in the management of patients with POC glucose orders.

-Utilizes CBORD and MiChart computer systems to verify diet order and allergy information

-Resolves routines questions and problems, and refers more complex issues to higher levels

-Performs general office tasks such as preparing copies and printing reports

Required Qualifications*

High school graduate.  0-2 years telephone-based customer service experience.  Strong phone, interpersonal and communication skills.  Must exhibit a professional and positive image when interacting with patients, departmental staff members and allied health professionals.  Willingness to be a team member with the ability to be flexible and adapt to a changing work environment.  Must be able to maintain confidentiality with respect to patient information.  Must be able to type at least 50 words per minute with high accuracy.

Desired Qualifications*

Associates degree or equivalent combination of education and experience in the healthcare industry or dietetics.  Demonstrated ability of strong problem-solving skills.  Experience working with CBORD software.  Experience working in a call center.  Ability to work in a self-directed manner.

Work Schedule

Work schedule will vary and may require evenings and weekends.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.