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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

ABOUT THE STEPHEN M. ROSS SCHOOL OF BUSINESS
The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

Purpose
This position supports the recruitment of high-quality applicants to Ross’ degree programs (BBA, MBA, Part-time MBA, Executive MBA, MSCM, MM and MAcc) by providing prospective students the best possible customer service. The Admissions Assistant responds to inquiries received through phone, email and face-to-face contact in a timely and effective manner. The individual tracks questions and responses, uses standard written responses and adapts processes to meet customer and organizational needs. In addition, it involves coordinating processing of applications and forms to prepare for the Admissions Committee’s review. The position reports to the Senior Associate Director of Admissions Operations.

 

Responsibilities*

Duties and Responsibilities
Contributes to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes.  Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.

Application Processing

  • Provide primary support to the Senior Associate Director of Operations and the Program Directors for the BBA, MBA, Part-time MBA, Master of Management, Master of Accounting and Master of Supply Chain Management programs, and serve as back-up for supporting the other degree programs.
  • Assist with assigning application evaluations, tracking completion of credential verification, collating and mailing admissions documents.
  • Develop and maintain electronic communications to notify applicants if application materials are incomplete.
  • Maintain electronic unit files with attention to confidentiality via the University’s imaging system. 
  • Manage the technology and systems for three dynamic and different cycles of Ross Undergraduate admissions (Preferred, Regular, and Minor in Business) to ensure timeliness, efficiency and quality of evaluations and decision communications. Due to the dynamic nature of each admission cycle, the individual will need to be proficient in each process, with each having a different technology base, target population, admission requirement, and review process.

Admission Processing

  • Enter admissions decisions and generate admission, financial aid/scholarship and enrollment information letters for admitted students.
  • Assist incoming international students with processing student visas.
  • Maintain electronic unit files with attention to confidentiality via the University’s imaging system. 

Customer Support

  • Respond to phone, email and in-person inquiries about our graduate programs and admissions using standard responses and interpretation of routine policies and procedures.  Systematically track inquiries using online ticketing system.  Resolve most questions and problems independently and refer only most complex issues to higher levels.
  • Identify improvements to standard email responses as needed. Identify FAQs to surface topics that may need more thorough explanation on our website, ticketing system and/or marketing materials.
  • Work with Admissions Team to determine work flow and responsibilities for support staff. 
  • Work cooperatively with other administrative staff to ensure adequate coverage for office reception and backup as needed. 

Data Loading

  • Along with the Senior Associate Director of Operations and other Ross IT staff, help develop policies, templates and practices around manually loading externally generated data into Salesforce and other Ross systems. 
  • Work with clients to establish advance schedules for list loads, to help ensure timely availability of data.
  • Perform potential cleanup / standardization of fields in Excel files prior to upload to maintain data integrity.
  • Routinely load lists.
  • Analyze cause of errors and work with Ross IT staff and clients to correct.

Administrative Support

  • Support Admissions Team with ad hoc projects, such as collating of recruitment materials and assisting with registration at on-campus events. 
  • Assist in the development, implementation, and interpretation of routine unit policies.  
  • Update admissions web pages as requested by senior admissions staff.
  • Assist with developing and compiling results of online surveys of applicants, students and alumni.
  • Maintain alumni contact lists and information to enable admissions staff to make effective connections between prospective students and alumni for recruiting purposes

Required Qualifications*

  • High School diploma or equivalent
  • Minimum of at least 3 years’ progressively responsible office experience, demonstrating administrative capabilities and skills or equivalent higher education and work experience.
  • Professional demeanor and presentation
  • Demonstrated excellent communication skills
  • Ability to work professionally with the public and serve as a representative of the Ross School
  • Must be able to work independently and to exercise initiative, motivation and flexibility as a critical member of a small team
  • Sound judgment and demonstrated capability to act in a fast-paced, high-stress environment
  • Must be able to set priorities, work simultaneously on numerous tasks, and meet deadlines
  • Demonstrated attention to detail
  • Must possess deep dedication to customer service, quality management, and team approach to work
  • Proficiency with Microsoft Office
  • Excellent attendance and punctuality record
  • Demonstrated interest in and capability of learning new software applications

Desired Qualifications*

  • Associate degree
  • Previous experience supporting an admissions or career development operation or other major academic unit
  • Experience working with students, faculty, or senior level staff
  • Experience with admissions processes, or University systems within higher education such as MPathways, MReports, and Business Objects
  • Familiarity with Salesforce or other customer relationship management system

Additional Information

Skills testing may be required.

Physical Demands/Work Environment 

  • The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.
    The person in this position occasionally moves through the facility to attend meetings/events and access files or information
  • The person in this position frequently moves books and class materials weighing up to 20 pounds and occasionally 21-50 pounds from and to class locations, storage areas or other venues for prospective student events.
  • The person in this position occasionally moves through the facility to attend meetings/events and access files or information
  • May require work during early mornings, nights, and/or weekends
     

Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.