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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

 

 

Job Summary

The Call Center Team provides prompt, courteous customer service to patients and referring providers, through the facilitation of various call center functions including triage, maintenance of clinic schedules, appointments and health record management. Responds to a high volume of telephone inquiries following Michigan Medicine and departmental scripts and procedures. Requires flexibility in all aspects of work assignments.

Job Summary

Why work for the Cardiovascular Center?

From outpatient visits and tests to surgery and recovery, the Cardiovascular Center serves as a central location for coordinated, top-quality cardiovascular care from our highly skilled medical and surgical teams. Together with inpatient units in University Hospital, outpatient clinics located throughout the local area, and specialized care for children with congenital heart defects at C.S. Mott Children's Hospital, the building makes U-M's nationally recognized cardiovascular care convenient and accessible to all.

The Frankel Cardiovascular Center is designed to create a calm and healing environment for patients and visitors. Indoor and outdoor healing gardens, rooms for quiet reflection, a patient education center, valet parking, a heart-healthy cafe and art-filled halls are just some of the features geared toward patients and families.

What perks and benefits can you look forward to?

  • Excellent medical, dental and vision coverage

  • 2:1 Match on retirement savings

  • 75% Tuition Reimbursement

  • Generous Paid Time Off (PTO) and Paid Holidays

  • Management that provides quality training and direction

Responsibilities*

  • Responsible for providing complex clerical services.

  • Demonstrates customer excellence in answering incoming phones

  • Schedule appointments with multiple providers/disciplines and diagnostic areas.

  • Schedules patient appointments and procedures in a timely and accurate manner with multiple providers/disciplines and diagnostic areas and informs patients of any necessary preparation in accordance with established guidelines.

  • Coordinate with other department schedulers to optimize use of service block time at other units across Michigan Medicine.

  • Utilize different databases, registries and flow sheets for the different programs and maintain MiChart Grids.

  • Manage daily work ques and along with supervisor set work standard.

  • Accurate data entry and appropriate distribution of patient information (appointments).

  • Prepares patient itineraries, assembles and mails patient information packets.

  • Efficiently performs general office duties, including faxing, imaging documents, mail sorting and delivery.

  • Additional duties as assigned.

Required Qualifications*

  • High School diploma or GED.

  • 0 – 2 years of experience, including some customer service experience preferred.

  • Exceptional interpersonal skills and ability to work well within a team setting.

  • Demonstrates active listening, written, verbal and information technology skills.

Desired Qualifications*

  • Experience working within a large, complex health care setting, scheduling patient appointments.

  • Basic medical terminology.

  • Familiarity with UMHS electronic medical record systems.

  • Ability to multi-task and work in a high volume area.

  • Effective verbal and written communication skills.

  • Familiarity with Michigan Medicine electronic medical record systems is preferred.

  • Knowledge of University policies and procedures.

Work Schedule

Monday through Friday, roughly 8:00 AM – 5:00 PM.

Location

NCAC

2901 Hubbard

Ann Arbor, MI 48109

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Each CVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The CVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.