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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The target salary range for this position is $75,000-$90,000. The actual salary offered may be higher based on the qualifications and experience of the selected candidate.

The College of Literature, Science, and the Arts (LSA) has an exciting opportunity for three lead supervisors in support of LSA Technology Services' desktop support environment. We are seeking self-motivated, team-building, creative and analytical thinkers with great communication skills to join the LSA Technology Services leadership team. This role will be responsible for supervising desk-side support staff responsible for the research technology and desktop support needs of multiple LSA units/departments.  Cover letters must not exceed one page, resumes must not exceed two pages and succinctly convey qualifications for the role of interest.

The selected candidates will work with college leadership, internal and external technology teams, faculty, unit leadership, and other key stakeholders to establish and implement strategic technology priorities within the College. The incumbent in conjunction with management will lead the introduction of new or enhanced services and initiatives in partnership with peers in similar roles. Manages staff, workload, and resources to maximize efficiency and effectiveness in meeting objectives.

Provide supervisor and operational leadership for the team.  Oversee completion of services request, special projects, and generally ensuring the needs of departments served are met.

Encourage staff engagement, building cross-functional teams, aligning with organizational changes, and inspire adoption and look for ways to improve operational processes, procedures, and standards.

Recruit, coach, and counsel employees for success, conduct performance reviews, develop and assist with career development planning and training.

Perform periodic special assignments for upper management.  Prepare or oversee the preparation of special and periodic reports on department operations.  Remain current with industry trends.

Required Qualifications*

  • Bachelor's degree in related field and/or equivalent combination of education and experience.
  • Experience translating technically complex information for non-specialists.
  • 4-5 years of experience in serving in progressively responsible technical and/or administrative roles in a large/complex technical organization.
  • Demonstrated positive, strong, effective, communication abilities and proven ability to supervise and/or lead highly effective teams/projects that exceed customer expectations.
  • Strong collaborator that can work between diverse groups, people, work styles and unique needs.
  • Demonstrated experience in engaging technical staff in a team environment and working effectively together.
  • Demonstrated ability or agility to learn to delegate, teach and mentor technical staff
  • Demonstrated ability to implement process improvement and drive towards process adoption.
  • Proficient in utilizing word processing, spreadsheet, and database applications.

Desired Qualifications*

  • 2 years supervisory experience with proven ability to build and lead a team to exceed customer expectations and promote staff development.
  • Experience supporting research desktop computing technologies.
  • Experience advocating change in a complex organization.
  • ServiceNow or comparable service management ticketing tools

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.