How to Apply
A letter of interest is required for consideration for this position and should be attached as the first page of your resume. The letter should summarize your pertinent experience and understanding of the role.
This Associate Chief Clinical Officer (ACCO) is responsible for oversight and surveillance of overall performance of the Primary Care clinical service line composed of the following groups:
- General internal medicine
- Family Medicine
- General Pediatrics
- Women’s general and preventive health
The ACCO will work closely with Ambulatory Care Clinical Chiefs (ACCC) within each of the above services, whose primary responsibility is to provide operational leadership related to all clinical processes, systems, and practices focused on improving safety, quality, timeliness, financial stewardship, and personnel development in their program. The ACCO will coordinate these activities with the overall UMMG and Michigan Medicine (MM) priorities from an “entire” systems view. The ACCO will help select and review the performance of the ACCC’s related to their program. They will assist the various clinical areas to meet performance objectives as well as monitoring their performance, resolve issues/disputes that arise between UMMG and the departments/divisions. They will disseminate best practices and standards across clinical areas and will provide coordination for operational, financial, and clinical performance across the system. The ACCO will oversee ACU operations, and support space management and budgeting for their program in collaboration with ACU Group Leadership teams from departments aligned to their multi-specialty or interdisciplinary program.
- Organizational Relationships
- Has a direct reporting relationship to the CCO of UMMG who partners with the Executive Leadership Triad consisting of the Chief Nursing Officer (CNO) and the Chief Operating Officer (COO) of UMMG
- Partners closely with Department/Division leadership in areas of clinical strategy, coordination of education and research initiatives within clinics, faculty management and deployment and resolution of issues pertinent to clinic operations
- The ACCO partners with the leadership triad of their specific program to effectively oversee, operationalize, and implement UMMG strategic and operational priorities
- Oversees the ACCC’s within their respective program to identify, resolve, and appropriately communicate safety, quality, and care delivery issues
- Characteristics and Duties
- Fundamental Responsibilities
- Establish reporting relationships to oversee the ACCC’s and other medical leaders within their pertinent program and coordinate these relationships with Department/Division leadership
- Oversee the development and delivery of all ambulatory patient-centered programs within their program in conjunction with Department/Division leadership, ACCC’s and associated triad leadership teams
- Represent UMMG on committees and other activities ensuring collaboration and liaison with appropriate Department/Division and clinical-enterprise-wide groups
- Support the UMMG Leadership Triad in determining quality and patient care initiatives and improvements that support organizational priorities
- Coordinate care delivery with other ACCO’s, regional clinic site medical directors, and UMMG leadership to coordinate care, resolve operational issues, share best practice and cascade pertinent information and resource requests in a bidirectional manner
- Program Management (Clinical, Operational, Financial)
- Approve and serve as first level of conflict resolution for issues related to space allocation, requests to relocate or expand services within their interdisciplinary and multi-specialty programs. If no resolution, ACCO and Department/Division will forward decision requests to UMMG leadership
- Approve care model requirements for each specialty, including roles, responsibilities, and exceptions
- Oversee identification of potential revisions to the staffing model based on analysis of visit and productivity data from ACU Group Leadership and ACU Clinic Leadership
- Develop strategies to improve transition of care between inpatient, outpatient, and home care
- Provide oversight for regulatory compliance with CMS, JC, and CLIA, as applicable, operations of supporting functions (including identification of areas for improvement).
- Oversee ACCC’s responsibility for faculty and APP adherence to template and scheduling standards for access
- Support establishment of priorities, areas of focus, and measurable targets for performance improvement for support services
- Support identification of improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment
- Monitor clinical, operational and financial performance measures and metrics at the interdisciplinary or multi-specialty program level and disseminate information to stakeholders
- Manages all requests for UMMG core support platforms coming from ACCC’s or other leadership within their interdisciplinary or multi-specialty program
- Present on programmatic performance metrics to UMMG leadership and Department/Divisions
- Oversee, support, and lead identification, design, and implementation of emerging care models, technology and technological solutions
- Partner with UMMG Chief Quality Officer to achieve common quality and operational objectives
- Faculty and Staff Performance Management
- Contributes to ACCC performance evaluation in their ACCC role to Department/Division leadership who serves as primary evaluator
- Support recruitment and selection of ACCC’s
- Partner with leadership triad in the recruitment, selection, and evaluation of nursing and clinical administrative leaders
- Approval of single specialty ACU Medical Directors who are identified by ACCC, Department/Division leadership
- Attend and participate in professional and leadership development, curriculum, and relevant UMMG committees as required
- Active Medical Staff Member
- Board Certified
- Progressively responsible experience in the management of health care delivery and a history of successful execution of initiatives
- Progressively responsible administrative experience in departmental program, implementation, and evaluation within a complex academic medical center environment
- Excellent oral and written communication and interpersonal skills, as demonstrated by the ability to work effectively with nursing partners, individuals, and/or teams, across disciplines
- Demonstrated skill in change management
- Credible, assertive, self-motivated physician with demonstrated clinical excellence and patient relationships
- Ability to convey a vision of an integrated care delivery model and embrace organizational change
- Comfortable leading people through a change process in a matrixed environment
- Skilled at data management and analytics
- Considerable knowledge of management principles, practices, and methods
To be determined, as soon as feasible based on re-allocation of candidate’s current effort.
- Performance Evaluation
To be determined, based on identification of the Chief Clinical Officer’s assessment metrics.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.