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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.  Salary may be higher depending on qualifications of candidate.

Job Summary

The School of Information (UMSI) is a progressive, interdisciplinary professional school at the University of Michigan, has an exciting opportunity for a Business Process Consultant (BPC) to join the UMSI Computing team to help our faculty, staff, and students use information technologies in the best ways possible. We are looking for someone with a passion for learning, excellent partnership skills, strong critical thinking abilities, and a solid technical foundation. This is a highly collaborative position that will interact with people and teams from across the entire University. The BPC reports to the Associate Director of Computing, and works to enact the goals and strategy of UMSI and the UMSI Computing team.

The BPC will work in close partnership with members of the UMSI community to understand how their administrative, research, and instructional work might be improved through information technology. In collaboration with other members of the UMSI Computing team and stakeholders across the School, the BPC will work to help the School meet these IT needs through the use of existing computing services or through the acquisition of new capabilities (by adopting, buying, or building new services). 
UMSI is a welcoming and intellectually diverse environment. We welcome candidates from diverse backgrounds that share our passion for developing innovative, elegant and ethical solutions connecting people, information, and technology. We expect the Business Process Consultant to bring new skills, experiences, and perspectives to our existing team, challenging our current team members to think about things in different ways and to see other perspectives.

For more information about UMSI, please visit our website.


The key areas of responsibility for the BPC position are described below. In each of the areas below, the BPC is expected to work with a substantial degree of independence and decision making authority while providing timely and professional communication to other team members, keeping track of project timelines, and managing their work using the UMSI Computing team’s project management practices. The BPC will interact with a wide variety of faculty, staff, students and other stakeholders. This individual must be comfortable initiating contact and interacting with members of these communities, and is expected to develop good judgment about when and how to ask for additional guidance.

Business Process Analysis (~50%): Work with UMSI faculty, staff, and students to understand goals and workflows for key functional areas (e.g. faculty hiring, student recruiting, application processes), recommending improvements using new or existing information technology products and services.  Participate in the development, documentation, customization, and configuration of solutions including planning ongoing support.  In support of these efforts, it is expected that the BPC will spend time directly engaging in direct (e.g., interviews, meetings) and indirect (e.g., surveys, forms) methods.  

Product and Application Management (~25%): The BPC will be involved in the day-to-day management of several existing products and applications. Current tool examples include: development of student and partner tracking tools; and, the deployment of faculty activity reporting tools. In this role, the BPC will work with faculty, staff, and students to identify and prioritize operational improvements, assist in ongoing configuration and customization tasks, consult on questions, and examine product and application use through usage data, interviews, surveys, or other user experience design method.

Community Engagement (~15%): The BPC will participate in UMSI and UM-wide community activities aligned with active projects and aligned with the goals of the School (e.g., workshops, communities of practice, committee meetings) gathering information for the Computing team as well as communicating the mission of UMSI.

Development of Self and Others (~10%): The BPC will explore new tools and technologies through formal and self-directed learning.  Research and provide advice to team on latest application technology trends to support ongoing developing of existing tools and services.

Required Qualifications*

  • Bachelor’s degree in a related field, or equivalent combination of education, certification, and experience.
  • Minimum two years demonstrated experience in a related role requiring confidentiality, timeliness, and customer service, and organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis and design.
  • Significant understanding of academic or administrative tool design, use and implementation, such as CRM or teaching and learning tools. 
  • Ability to analyze, evaluate, and report on data using tools such as Tableau, Google Sheets, or Microsoft Excel. 
  • Demonstrated experience with of project management principles and experience using one or more project management tools, such as Jira, Trello, SmartSheets, Microsoft Project, Basecamp, or Teamwork.
  • Demonstrated track record of strong analytical thinking, such as experience with process analysis, requirements analysis, experience mapping, structured problem solving, or value stream mapping. 
  • Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles. 
  • Demonstrated ability to meet deadlines while working in a fast-paced environment.
  • Ability to work in an open, shared workspace.
  • Dedication to outstanding customer service.

Desired Qualifications*

  • Advanced degree in a related field.
  • Experience working in higher education, including working with faculty.
  • Familiarity with University policies and procedures.
  • Familiarity with Tableau or other reporting tools
  • Experience with user needs analysis, interviewing and survey design.
  • Experience with the Google suite of tools, including AppScript.
  • Experience with one or more cloud or services platforms (e.g., Amazon Web Services, Microsoft Azure, SalesForce). 
  • Familiarity with web-based application concepts, such as APIs, JSON, REST, HTML/CSS, or database-driven web applications.
  • Familiarity with at least one programming language. Examples might include Python, Javascript, Google App Script, Ruby on Rails, or experience with SQL

Work Schedule

May require working during non-business hours and weekends.

Work Locations

May require travel to various locations on and off university campus.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.