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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

The William Monroe Trotter House opened its doors as a Black Student Cultural Center in 1971 and was named after publisher and civil-rights activist William Monroe Trotter. In 1981, the mission of the Trotter House was expanded to serve all students and, in 2004, its name was changed to the William Monroe Trotter Multicultural Center. Today, the Trotter Multicultural Center is a vibrant hub that welcomes and serves all members of the campus community. In the Winter 2019 semester, the Trotter Multicultural Center will move to a new, specially designed 20,000-square-foot building located at the heart of the University’s central campus. The Trotter Multicultural Center serves as an iconic and programmatic symbol for all students, as an open and inclusive facility that fosters intercultural engagement and strengthens connections between and among communities, as a supportive home and environment to those committed to social justice and diversity, and as a space that celebrates the tradition and history of the Trotter Multicultural Center and the activism of students.

Job Summary

The Program Manager of the Trotter Multicultural Center collaborates with campus units and student organizations across campus in order to deliver a spectrum of educational programs and experiences for students. The Program Manager supervises graduate and undergraduate student staff that support programmatic efforts of the Trotter Multicultural Center. The Program Manager works to ensure synergy among student staff efforts, efficiencies in resources, and provide the appropriate challenge and support of student staff in successfully implementing programs and initiatives in Trotter Multicultural Center’s portfolio. This position also works closely with the Director and Associate Director to manage the annual budget of the unit.


Programmatic/Assessment (60%)

  • Lead the design, coordination, and implementation of Trotter Multicultural Center programming by partnering with the student leaders and organizations, Student Life units, and campus partners. Responsibilities include:
  • development of programmatic goals and curriculum design
  • creation of student learning outcomes
  • supervision of student staff and development of student leaders connected to program
  • event planning and execution
  • marketing, branding and outreach
  • budget management and reporting to unit leadership
  • recruitment of students at all levels of programmatic involvement
  • evaluation and assessment
  • partner with student organizations and other campus units as appropriate


  • Enhance existing assessment and evaluation efforts of all programmatic initiatives and activities to better demonstrate the impact of Trotter Multicultural Center’s work. Modify programs as needed based on data and trends in diversity, equity, and inclusion (DEI) and social justice-related education and research and in consultation with students who are most impacted by any possible change.


  • Implement and improve processes for tracking student participation and engagement with the Trotter Multicultural Center programming to better understand student trends and explore areas of growth for the Center.


  • Ensure that unit programs, initiatives and support efforts exemplify unit and divisional values and meet student educational outcomes, particularly those of Student Life and existing Trotter Multicultural Center specific learning outcomes.


  • Work with the Student Life Research and Assessment Office to analyze information and learning outcomes data that promote the impact of Trotter Multicultural Center and create opportunities for sharing this impact within Student Life, campus units, and nationally.


Supervision and Direct Service (25%)

  • Indirect and direct supervision of graduate and undergraduate student staff as appropriate. Make recommendations on hiring, negotiate work schedules, and assignments.
  • Work with student staff to clearly define their roles and work in collaboration with one another in areas of intersection; including establishing agreed upon learning outcomes and measures of success.
  • Appropriately balance challenge and support to advance the skills and potential of student staff via implementation of activities and/or connecting to opportunities that promote their learning and professional growth. 
  • Respond to the needs, concerns and questions from communities and individuals the Trotter Multicultural Center serves through advising, counseling, consulting, and connecting them to campus and community resources.
  • Provide conflict resolution and referral services to students of all identities utilizing a culturally competent framework.
  • When necessary, provide support on projects beyond direct reporting lines as needed.


Administrative (15%)

  • Assist the Director and Associate Director of the Trotter Multicultural Center in the preparation of the annual unit budget. Develop and monitor processes for staff to track day-to-day expenses of the programming budget.
  • Recommend and implement systems for the unit to manage internal operations, space usage, policies, and processes with efficiency, consistency, and clarity that aligns and consistent with our goals and mission. 
  • Increase visibility, awareness and education about unit’s mission and programs through marketing and communication efforts.
  • Review, revise and recommend policies to ensure efficacy at the unit, divisional, and campus levels.  
  • Attend to University compliance issues as it relates policies and procedures within the unit.
  • Assist in the preparation of annual and periodic reports as needed to demonstrate Trotter Multicultural Center’s work and impact.


    Other Duties

  • Performs other duties as assigned.

Required Qualifications*

  • Bachelor’s degree in a related field (e.g., Student Affairs, Higher Education, Sociology, Psychology, Social Work).
  • .
  • Minimum two (2) years of professional work experience in student affairs or related field.
  • Previous supervisory experience of student or volunteer staff at a higher education institution or related field.
  • Experience working within diverse student communities in an advisory capacity and/or with programmatic development.

Desired Qualifications*

  • Master’s degree in a related field (e.g., Student Affairs, Higher Education, Sociology, Psychology, Social Work).
  • Two (2) years of supervisory experience of student or volunteer staff in student affairs.
  • Extensive program development and facilitation experience in diversity, equity, and inclusion-related topics such as cultural competence and inclusive student leadership education.

Additional Information

This role may have reporting obligations under Title IX and Clery.

Position Criteria:

  • Demonstrated knowledge and competency in student development, identity development, social justice pedagogy, and intercultural issues as it relates to working with a diverse student community.
  • Demonstrated ability to work effectively with individuals and groups from a variety of identities (both personal and social identities), cultures, backgrounds, ideologies with a commitment towards inclusion.
  • Strong administrative, managerial, and organizational skills.
  • Ability to manage multiple priorities and handle additional responsibilities where needed.
  • Strong interpersonal skills in working with others, as well as excellent written and verbal communication skills.
  • Strong demonstrated supervision experience.
  • Proven leadership experience and the ability to work collaboratively and motivate others toward shared goals.
  • Ability to relate well with and understanding of today’s college students to ensure a positive impact of work to address student community needs and concerns.
  • Demonstrated experience in impacting and contributing to shaping of positive organizational culture and values.
  • Strong commitment to student-centered and developmentally appropriate approaches and strategies in working with students. 
  • Ability to navigate ambiguity and complexities associated with working in a large and decentralized campus environment.

Financial/Budgetary Responsibility

Responsible for tracking financial expenses and management of Trotter Multicultural Center’s programming budget.

Working conditions

Flexible work schedule required for occasional weekend and evening programs.

Physical requirements

An ability to move and transport objects weighing up to 25-30 pounds.

Direct reports

Indirect and functional supervision of graduate and undergraduate student staff as appropriate. This position will be supervised by the Associate Director of the Trotter Multicultural Center.



U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.