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Job Summary

This position includes ancillary coordination of care across the various RAHS health centers and with our ancillary partner providers at Kellogg Eye Center and Mott Children’s Health Center, as well as close collaboration with clinical and administrative staff.  The Care Coordinator will provide support for patients and families as requested by families and clinical staff.  The person in this position will also provide case management of identified patients with ancillary follow-up needs.

Responsibilities*

Tangible

  • Coordinate tangible referral needs, entering tangible resource referrals into the registry tracking system.
  • Coordinate daily operations of vision events and services.
  • Coordinate daily operations of dental events and services.
  • Contact families to provide tangible resources, and following up with families to determine use of resources.

Community

  • Communicate with community agencies and dental and vision partners to garner resources.
  • Attend standing ancillary utilizations meetings.

Case management

  • Case manages patients with identified with vision and dental needs via the Episode of Care tracking system (EOC). Enter case management data into the EOC.
  • Work with RAHS clinical staff and clinical partners to ensure individual patient outcomes
  • Refer to primary dental and vision home providers within and outside of UMHS for establishment of ongoing care.
  • Coordinate medical appointments for patients as needed.

Data management:

  • Maintenance of: daily, monthly, quarterly, annual and narrative data for agency.

Other duties as assigned

Required Qualifications*

  • Bachelor degree in a recognized field of science or learning which is directly related to the duties of the position. 
  • Must have excellent interpersonal and communication skills as well as demonstrated success as a member of a multidisciplinary team.
  • Ability to work both collaboratively and independently is critical.  
  • Must be a proficient user of Microsoft Word and Excel.  
  • Understanding of and ability to navigate complex systems and community resources.  Must possess critical thinking, assessment and problem solving skills.

Desired Qualifications*

  • Master’s degree preferred in nursing, health education, public health, social work with macro focus, or related health field.
  • Experience in program and staff management desired. 
  • Strong background in the delivery of primary health care and patient centered medical home requirements desired.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Background Screening

Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.