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Job Summary

We are seeking a Systems Administrator Intermediate to join the Technical Services Group (TSG) at the Survey Research Center’s Survey Research Operations (SRO) group.  TSG is responsible for the development and support of computer assisted survey instruments and survey management and reporting.  The Survey Research Center (SRC) is part of the University of Michigan Institute for Social Research (ISR).


Under general supervision, the Systems Administrator Intermediate, working in partnership with SRC system administrators, is accountable for the deployment, operations, maintenance, and support of the SRO Windows systems that support data collection and related operations.  These systems include applications and services on internal and external web servers and internal application and database servers. 


Deployment and Monitoring

  • Install, configure, and maintain operational integrity of SRO applications that support SRO’s data collection and processing work, including performance tuning and implementation of SRC security practices and procedures.
  • Implement system enhancements that will improve the reliability, performance, and security of the system.
  • Perform daily systems monitoring, verifying the integrity and availability of all server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs, such as backups.


Systems Design

  • Participate with SRO and SRC partners to determine and implement an overall security and permissions strategy across SRO systems.
  • Coordinate with relevant SRO and SRC partners to ensure long-term requirements of systems operations and administration are included in SRO’s overall information systems planning.
  • Coordinate with relevant SRO and SRC partners to determine overall systems topology that achieves SRO functional requirements within budget and security constraints.



  • Work with SRO developers to determine development and deployment practices that contribute to SRO applications that are deployable, maintainable, and perform to stakeholder expectations and implement tools and procedures to improve deployment.
  • Work with DBA and developers to deploy and troubleshoot client-server database applications on managed systems.
  • Provide periodic after-hours, on-call support as necessary.

Required Qualifications*

  • Bachelor’s degree with a technical major, such as engineering or computer science, or equivalent combination of education and experience.
  • Two years of experience as a systems administrator, including experience with Microsoft server operating systems. 
  • Demonstrated experience managing and troubleshooting web applications in an IIS environment.
  • Demonstrated skill in communicating technical information in an easily understood manner to audiences that include a mix of technical and managerial members.

Desired Qualifications*

  • Relevant Microsoft Certified Systems Administrator certification.
  • Demonstrated experience automating routine tasks.
  • Demonstrated experience using tools to monitor systems operations.
  • Demonstrated experience diagnosing and solving systems issues.
  • Experience configuring and troubleshooting Microsoft SQL Server.
  • Experience managing systems in support of an agile or rapid application deployment environment.
  • Experience with survey data collection systems and basic knowledge of survey research methods.

Additional Information

The Survey Research Center and Survey Research Operations

For more than 70 years, the SRC at the Institute for Social Research has been a global leader in interdisciplinary social science research involving the collection and analysis of data from scientific sample surveys.

SRO provides a wide range of services to clients from ISR and SRC, to other departments within the University, as well as to researchers and organizations outside the University.  These services include survey and statistical design, data collection and processing, and data analysis.  SRO staff members work on projects across a variety of substantive areas, using leading survey methodology and project management techniques, as well as state-of-the-art technical systems.

The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.