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How to Apply

Interested candidates must apply through the UM Jobs website (umjobs.org/). A cover letter, not to exceed one page, is required and must answer the following questions:

  1. Please explain why you are applying for this position, including any prior experience developing student programming or working with student scholarship programs.
  2. Teamwork is critical to our success. Please share how you have ensured others are successful or how do you help others be at their best.
  3. Your cover letter should address how you learned about this posting.

Please submit your cover letter and resume as a single electronic document. In addition, please submit a writing sample as either a link in your cover letter (be sure to provide the entire URL) or following your resume. Candidates who are not in compliance with these requests will not be considered.

Job Summary

LSA Advancement champions the liberal arts at the University of Michigan by creating access and opportunities for learning, engagement, and giving that will improve the world.  We believe deeply in the transformative power of LSA's research and education, so we work to the highest standards of excellence and with joy, in the conviction that what we do matters to our students, our state, and the world.

The LSA Scholarship Office and the Kessler Presidential Scholars Program seek a Student Support Coordinator. This position will balance administrative support within the Scholarship Office with support and development of student programming and engagement events. The successful candidate will provide accurate and timely service to support all functions of our student-facing support office. This role also will assist in the planning and implementation of student programming and engagement activities to support development of a strong sense of community and success outcomes within the Kessler Scholars Program and among other scholarship cohorts and four-year scholarship recipients.

Responsibilities*

Under guidance from the Kessler Scholars Director and the Scholarship Programs Director, the successful candidate will support:

Student Engagement:

  • Support the development,  implementation, and review of community building programs for student scholarship cohorts including but not limited to the Kessler Scholars Program.
  • Assist Kessler Scholars Program and LSA Scholarship Office with informational events, meetings, student interviews and departmental programming/presentations.
  • Conduct or lead student and parent focused scholarship informational presentations.
  • Help develop and track measures to ensure student programs and outcomes align with college and donor expectations.
  • Help grow visibility of scholarship programs throughout the College, build leadership and identity within scholarship cohorts, including the Kessler Scholars, and provide insight, ideas, and support related to serving students.

Scholarship Team Administration:

  • Initial contact for walk-ins, incoming calls from prospective and current students and parents.
  • Coordinate communications for student service requirements, track and report student volunteer hours and verify participation.
  • Support student thank you letter process for all scholarships including incoming and outgoing student communications, collecting and recording responses, tracking participation and sharing results with LSA Advancement colleagues.
  • Assist with student meetings directed to review academic requirements related to scholarship eligibility and promote positive academic outcomes through support and services.
  • Process and record all new  incoming scholarship gifts for LSA Scholarships including adding gift funds into the Blackbaud Award Management system.
  • Reconciliation and recording financials for over 700 gift accounts and maintaining accuracy of scholarship financial spreadsheets.
  • Represent the LSA Scholarship Office at internal and external functions as needed.
  • Complete other projects and duties as assigned.

Required Qualifications*

  • An Associate’s degree and at least 1 year of experience working in a higher education setting.
  • Ability to collaborate and communicate effectively with students, faculty, administrators individually or in a team setting.
  • Experience in creating, leading, implementing, and/or managing student directed programming.
  • Demonstrated ability and commitment to working with culturally diverse groups.
  • Ability to work in a fast-paced environment and under pressure.
  • Strong organization, communication, presentation/public speaking, and interpersonal skills.
  • Record of initiative to help launch and support new programs and projects.
  •  Discretion and an ability to maintain a high level of confidentiality.
  • Ability to make independent decisions and demonstrate sound judgment.
  • Must demonstrate impeccable attention to detail.
  • Significant experience and comfort with Microsoft Office Suite, social media platforms, Google Drive, and the ability to learn and adapt to upgrades and new software applications.

Desired Qualifications*

  • Bachelor’s degree and 2 years experience in a student service related position within higher education.
  • Passion for the University of Michigan and the liberal arts.
  • Working knowledge of the University organizational policies, rules, and regulations.
  • Experience within a higher education advancement organization.
  • Working knowledge of MPathways including but not limited to, Student Financials, Financial Aid, Student Records, and Imaging.
  • Experience with or a working knowledge of scholarship application management programs and systems.
  • Experience using social media platforms and metrics in professional setting.

Additional Information

This position will require some evening and weekend work.

Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.