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A cover letter is required for consideration for this position and should be attached as the first page of your resume. Candidates must submit a cover letter summarizing relevant experience,and skills.

Architecture & Operations Management 

The HITS Architecture & Operations Management (AOM) division designs, deploys, and supports application platforms, integration solutions, and computing devices. AOM is dedicated to advancing security, quality, and availability of services and data across Michigan Medicine. The team connects patients and business partners with relevant data for both clinical and business needs, while helping to ensure electronic medical records are accessible and secure. The team’s frontline staff deliver consistent telephone, online, and in-person customer service to support computers, printers, telecommunication, and mobile devices.

Job Summary

Michigan Medicine’s Health Information Technology & Services (HITS) Enterprise Device Engineering and Management (EDEM) Team is seeking a highly talented, customer-and results-driven Enterprise Mobility Management engineer to support and develop its managed mobile device platform.

MDM is utilized on over 22,000 client devices throughout Michigan Medicine to secure, manage, and provide application delivery services to both corporate and BYOD devices.  EDEM’s role is to provide customer-focused engineering services for the development and management of reliable, secure, and supportable computing devices. This is accomplished by providing comprehensive business analysis, the development of centrally-managed products and services, and application packaging.  EDEM uses standards-driven technologies and functions within HITS’s operational framework to deliver effective and efficient customer solutions.

Responsibilities*

A successful candidate will have experience managing Android, iOS and Mac devices using an enterprise mobile management solution, and preferably experience with AirWatch.  Microsoft System Center technologies, Active Directory GPOs, advanced scripting knowledge, experience with Citrix XenDesktop, and VMware VDI technologies are also highly desirable. 

The candidate will act as the subject matter expert for the EMM platform, including Mac, iOS and Android devices, providing level-3 support, while training and supporting additional team members who also support the platform.

  • Manage and maintain mobile device management (MDM) infrastructure and CoreMac services including patches, upgrades and enhancements
  • Troubleshoot and resolve incidents related to MDM and CoreMac platforms
  • Attend meetings and provide guidance as necessary on these platforms
  • Consult on, provide technical support to virtual desktop infrastructure (VDI) environment
  • Research and advise on trends and developments in MDM / Mac areas

Required Qualifications*

Qualifications for Senior Position: 

  • Bachelor’s degree in Computer Science or a related field
  • 5+ years demonstrating expert-level experience in managing and maintaining an enterprise mobility management solution, including patches, feature enhancements and general product lifecycle management and providing level-3 engineering support in a diverse enterprise environment
  • 5+ years configuring, deploying and managing Apple MacOS, iOS and Android devices in an enterprise environment
  • Ability to document architectural and procedural documentation for technical and non-technical viewers
  • Experience with MacOS and iOS – hardware, software, scripting, Apple DEP, packaging and deploying applications and policies via MDM to these devices
  • Excellent communication (written and oral) and organizational skills (attention to detail) with the ability to interact effectively with employees at all levels within the organization
  • Strong background in customer service, providing direct customer support
  • Time management skills to work with multiple projects at various stages of development
  • Ability to maintain a positive attitude while working in a dynamic, fast-paced environment

Qualifications for Intermmediate Position: 

  • Bachelor’s degree in Computer Science or a related field
  • 2-3 years demonstrating expert-level experience in managing and maintaining an enterprise mobility management solution, including patches, feature enhancements and general product lifecycle management and providing level-3 engineering support in a diverse enterprise environment
  • 2-3 years configuring, deploying and managing Apple MacOS, iOS and Android devices in an enterprise environment
  • Ability to document architectural and procedural documentation for technical and non-technical viewers
  • Experience with MacOS and iOS – hardware, software, scripting, Apple DEP, packaging and deploying applications and policies via MDM to these devices
  • Excellent communication (written and oral) and organizational skills (attention to detail) with the ability to interact effectively with employees at all levels within the organization
  • Strong background in customer service, providing direct customer support
  • Time management skills to work with multiple projects at various stages of development
  • Ability to maintain a positive attitude while working in a dynamic, fast-paced environment

Desired Qualifications*

  • Master’s degree in Computer Science or a related field
  • Working knowledge of / experience with VMware Workspace One and/or Microsoft Intune
  • Experience in Healthcare IT
  • Experience with VMware Horizon and knowledge of VDI
  • Experience with supporting a Citrix environment
  • Ability to plan and execute a complex, multi-phased software development project on-time

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.