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Job Summary

Why Join the Department of Social Work Guest Assistance Program?

As a member of this team, you will play a vital role in ensuring that we deliver optimal customer service to all patients and families.  As a member of the department’s administrative team, as well as Guest Assistance Program, you will support social workers in delivering professional social work services to our most vulnerable patient populations.  You will have the opportunity to positively impact the experience of patients and families daily, helping them as they navigate their healthcare journey.

The Department of Social Work strives to foster an environment of respect, diversity and inclusion; a place where every person feels valued and can thrive. 

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


You will be responsible for:

  • Managing the Guest Assistance Program front desk during regular business hours to dispense approved financial assistance in the form of cash equivalents
  • Access the electronic medical record and Social Work databases for appropriate tracking of assistance and services
  • Greet all walk-in guests who are seeking social work assistance, clarify and determine needs, provide education as needed on various social work programs and services
  • Assist patients and guests with general way-finding, provide general information and guidance for common Michigan Medicine departments and programs
  • Connect patients and guests with appropriate social worker for assistance
  • Manage waiting room environment by ensuring patient and guest needs are being attended to in a timely manner, and guests are comfortable
  • De-escalate distressed patients and guests as able, seeking assistance when appropriate

Required Qualifications*

  • High school graduate or an equivalent and at least two years of relevant experience.

Desired Qualifications*

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a strong customer service focus
  • Excellent organizational, multi-tasking skills and ability to work independently and regularly exercise judgment in setting priorities
  • Ability to compose and produce professional correspondence. 
  • Proficiency with Word, Excel, Power Point and Access
  • Basic email and calendaring system skills and have reasonable knowledge of University Policies and Procedures
  • Comfortable interacting with patients and families in distress

Work Schedule

This is a temporary, full time, 40 hour/week position. The typical schedule is Monday-Friday with start and end times of 8:30-5:00. 

Work Locations

This position will work in the Guest Assistance Program main office located within University Hospital, 1500 E. Medical Center Dr., Ann Arbor, MI 48109.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.