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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Provides support to nursing staff in the delivery of patient and family-centered care. Performs 'guest relation' function that assures the highest standard of care for the patient and family. Facilitates the daily operations of the nursing unit. Ensures an organized and safe environment for patient care. Promotes the personal comfort and convenience of patients and families. Facilitates communication between patients/families and the health care staff to provide a seamless inpatient experience. Under FLSA, incumbents in this position are nonexempt.

Required Qualifications*

High School graduate or equivalent education. Customer service related experience. Good oral, written, and computer skills. Excellent interpersonal communication. Ability to work independently in an ever-changing and potentially stressful environment. Special Physical Requirement: Walks and stands throughout the day, lifts/pushes equipment and patients.

Desired Qualifications*

Associates degree. One year of experience in an acute health care setting. Demonstrates strong organizational skills.

Work Schedule

30 hours/week (3)10hr shifts, alternating weekends.


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.