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How to Apply

A one-page cover letter is required for consideration for this position and should be attached as the first page of your resume. Resumes should be no longer than 2 pages (front and back). The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Are you motivated and skilled in enabling the learning of others?  Do you want to work in an environment that is dedicated to providing learning and growth opportunities to over 30,000 faculty and staff?  If so, we invite you to consider being part of Education and Training.  As a division within Health Information & Technology Services (HITS), Education and Training is responsible for services and technology that support education and research programs in the Medical School, as well as supporting on-going learning in all hospitals and clinics within Michigan Medicine. These services are administered through the design and delivery (classroom and electronic) of professional development training, end user documentation, and support for applications such as the Epic electronic health record and mandatory eLearning education. Education and Training also supports foundational systems, such as the institutional learning management system (MLearning), along with other tools that support the medical education degree-granting programs and continuing education.


Job Summary

The Health Information Technology and Services (HITS) Education & Training team at Michigan Medicine seeks a Trainer for training and support. Examples of projects include Epic (electronic health record), call center software, ServiceNow (IT service management system) and related processes/workflows. A Trainer works to deliver classroom training, support end users, assist with curriculum development.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Facilitate instructor led training sessions on various IT applications using provided scripted materials.
  • Train & Support learners on assigned applications and organizational workflows related to their appropriate role in a variety of settings.
  • Support end users during go-lives, labs, personalization sessions, advanced and efficiency trainings, as well as through assigned help desk tickets.
  • Master the assigned applications and workflows relevant to your training area(s).
  • Manage classroom rosters, attendance, exams, completion and competencies within the Learning Management System.
  • Assist in the testing of training materials and training environment making suggestions as appropriate.
  • Assist with creation and updates of training materials as appropriate.
  • Other duties as required.

This position reports to the Training Manager.  

Required Qualifications*

  • Bachelor's degree or better in education, human resources/organizational development, business administration, information systems, a healthcare related field, or an equivalent amount of relevant professional experience
  • At least two years of relevant professional experience
  • Adaptable to technology and technology changes
  • Able to effectively deliver scripted training material to groups of varying sizes for four hours or longer and the willingness to adapt to challenging training situations and personalities
  • Ability to build rapport, engage adult learners and establish an enjoyable learning environment
  • Ability to work independently and within a team
  • Ability to manage multiple tasks
  • Ability to research, gather, analyze and synthesize all available resources, data, and knowledge from multiple sources, including within the team and outside resources to come to conclusions and/or creative solutions to problems and questions
  • Experience creating training materials for end users with direction. 
  • Strong problem-solving skills in potentially high stress and time sensitive situations
  • Strong organizational skills
  • Strong interpersonal and effective communication skills
  • Proficient computer skills including Microsoft Word, PowerPoint and Excel

Core Competencies:

Skill and experience in adult education. Strong training and presentation skills. Solid writing and editing skills. Strong technical aptitude. Excellent time-management and organizational skills, including the ability to meet tight fixed deadlines. Flexibility. Strong work ethic and reliability.

Desired Qualifications*

  • Master’s Degree in Training and Education or related field
  • Familiarity with using an LMS to track training

Relevant Experience in one or more of the following areas:

  1. At least two years of delivering IT or healthcare training
  2. At least four years’ experience in facilitating classroom learning experiences
  3. At least five years of healthcare operational experience

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.