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Job Summary

The Patient Services Intermediate/Senior in the division of Pediatric Neurology provides care navigation/coordination for patients with complex illnesses.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Lead patient scheduler, navigating patients through pediatric multi disciplinary clinics
  • Train new staff on office procedures/tasks
  • Manage triage process for incoming physician referrals, obtaining all required documentation, processing paperwork per triage procedures, contacting patients to schedule
  • Appointment Scheduling: accurately and efficiently schedule patients utilizing MiChart. Must be able to match referral with varied appointment types to meet the patient and clinic/provider needs and requirements.
  • Able to efficiently navigate MiChart to obtain information needed.
  • Respond to and evaluate patient inquiries, resolve disputes including clinic procedures policies and billing issues
  • Act as primary resource and point of contact for complicated issues or concerns for staff or providers
  • Coordinate Clinic Follow-up Procedures: Completing and mailing information/intake packets and appointment confirmation letters. Reviews all patient referrals and triages referrals to the appropriate clinic (e.g., headache, new onset seizures, epilepsy, neuro muscular) based on clinic protocols. 
  • Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills.
  • Navigate and respond to inbasket messages to ensure good patient care and smooth clinic flow.
  • Other duties as assigned.

Required Qualifications*

  • Experience facilitating and coordinating a pateint’s continuum of care, as well as, identifying and recommending appropriate resources available
  • Exceptional interpersonal skills and ability to work well within a team setting
  • Effective and professional communication
  • High School Diploma or GED
  • Knowledge of medical terminology
  • Demonstrates active listening, written, verbal and information technology skills

Senior Level:

  • 5 plus years of experience

Intermediate Level:

  • 3 years of experience 


Desired Qualifications*

  • Bachelor’s degree in a health related field, business administration or other related field
  • Experience working within a large, complex healthcare system
  • Extensive knowledge of MiChart
  • Knowledge of University policies and procedures
  • Experience working on Aspect phone system

Work Schedule

Monday - Friday, 8 a.m. - 5 p.m.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.