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Job Summary

The Section of Plastic Surgery is seeking responsible clerical support for its busy Plastic Surgery Clinic at Dominos Farms.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research, that together, enhance our contribution to society.

Responsibilities*

Assistant Level:

  • Receive and assist patients, visitors, and staff.
  • Schedule patient appointments with patients and/or referring clinic.
  • Monitor waiting area activity and assure a clean, organized, and safe environment.
  • Promote personal comfort and convenience of patients and families by routinely checking their needs.
  • Provide information regarding hospitals and community services as needed.
  • Process and compile patient paperwork for exams and clinical staff.
  • Answer incoming phone calls and triage to appropriate location.
  • Accurately record any phone messages and assure they are forwarded appropriately.
  • Call patients to remind them of upcoming appointments.
  • Utilize paging system to contact appropriate staff as required.
  • Prepare patient itinerary and all other appropriate correspondence.

Associate Level:

  • Accurately and efficiently schedule patient appointments utilizing Cadence.
  • Management of pre-arrival functions to assure all necessary information has been obtained for clinic visits.
  • Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
  • Respond to patient inquiries related to special requirements of insurance plans, directing patient to insurance carrier as needed to address coverage and benefit questions.
  • Assist patients with payment questions on the phone or in person. Collect payments, CO-pays and past due balances at patient check out using established department guidelines.
  • Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards.
  • Ensure completeness of visit information including type of visit, reason for service, charge for service and diagnostic codes for processing professional and facility charges.
  • Participate in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty.

 

Required Qualifications*

  • High School Diploma or GED.
  • 0 -2 years of experience required for the Assistant level
  • 2-3 years of experience required for the Associate level
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills

Desired Qualifications*

Assistant Level:

  • Experience working within a large, complex health care setting.

  • Familiarity with UMHS electronic medical record systems.

  • Knowledge of University policies and procedures.

Associate Level:

  • Knowledge of basic medical terminology.

  • Experience working within a large, complex health care setting.

  • Familiarity with UMHS electronic medical record systems.

  • Knowledge of University policies and procedures.

Underfill Statement

This position may be under filled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.