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Job Summary

Opportunity to lead a dynamic and growing team building an ambitious and trailblazing project!


The Michigan Emergency Department Improvement Collaborative (MEDIC, is a statewide quality improvement effort funded by Blue Cross

Blue Shield of Michigan/Blue Care Network with the Coordinating Center housed at the

University of Michigan’s North Campus Research Complex (NCRC) within the Institute

for Healthcare Policy and Innovation (IHPI). MEDIC’s vision is to support emergency

physicians working together to improve patient care. MEDIC is part of a family of

projects called Collaborative Quality Initiatives (CQIs) within the Value Partnerships

program (, making health care work better across the state of Michigan. MEDIC focuses on care decisions made in the emergency department for children and adults. Working collaboratively with a network of partner hospitals, we leverage the shared knowledge and experience of site participants combined with timely feedback on performance on quality measures to improve the care of our patients through dissemination and implementation of best practices. There are currently 17 hospitals in the collaborative with plans to continue expansion annually supported by an infrastructure of a clinical data registry hosted by a third party vendor.


We are seeking a dynamic professional for the MEDIC Program Manager position who will be responsible for the management, performance and completion of multiple concurrent projects functioning as the primary point of contact for all MEDIC program activities.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  1. Engage with MEDIC leadership in development and maintenance of project vision, strategic planning, and translation of these goals to meet the objectives of the program.
  2. Effectively manage and coordinate implementation processes for the MEDIC Coordinating Center and overall program.
  3. Plan and track MEDIC program initiatives including adherence to deliverables, scoping of projects, outlining steps to successful outputs, and communication of progress and status reports for all activities within program scope to MEDIC executive leaders, Coordinating Center staff, consultants, and internal and external stakeholders.
  4. Develop detailed MEDIC project work plans and schedules, including preparing and planning MEDIC coordinating center team meetings, collaborative wide meetings, establishing timelines, and determining resources to meet goals and deadlines.
  5. Effectively build relationships to support Coordinating Center staff, including identification of appropriate resource needs for growth and development, monitoring of performance, promotion of teamwork, cohesion, and rewarding team dynamics.
  6. Oversee recruitment and relationship building with participating hospital teams of physicians, administrators, technical and abstractor staff to assure engagement, facilitate achieving quality improvement targets, and identify opportunities to improve the cost and quality of care.
  7. Proactively identify, raise issues, and make recommendations before such information is requested.
  8. Oversee project deliverables: progress reports, annual statement of work, communications and requests from Blue Cross Blue Shield of Michigan.
  9. Oversee external communication of project work, achievements, and program materials through diverse media strategies (print, electronic, social media, etc.)

Required Qualifications*

  • Bachelor’s degree with at least 5 years or more of progressively responsible project management and other administrative experience.
  • Expertise and experience in relationship building skills including assembling, supervising, and growing a diverse project team including health professionals, data personnel and other administrative staff in a complex organization.
  • Demonstrated ability to work collaboratively and build consensus among a decentralized stakeholder base.
  • Ability to analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate directions, within the scope of their responsibilities.
  • Strong organizational skills, with ability to manage competing demands and prioritize for meeting project deadlines.
  • Proficiency in the Windows computing environment, including MS Word, Excel, and PowerPoint.
  • Experience with data entry, database management, health related data security and compliance regulation, and other IT-related tasks.
  • Excellent budgeting and finance skills.
  • Outstanding communication skills both verbally and written.
  • Great attention to detail.
  • Superb interpersonal skills.
  • Ability to occasionally travel as needed within the state of Michigan.

Desired Qualifications*

  • Previous experience in healthcare working with multi-site projects, and/or leading clinical quality improvement or patient safety projects.
  • Master’s Degree in health care administration, business administration or other relevant field.
  • Certification in Project Management from the Project Management Institute.
  • Experience with project management software.
  • Experience developing websites.
  • Experience developing electronic, print, and social media communication strategies.
  • Experience with data analysis, health/provider performance measures.
  • Familiarity with University of Michigan policies, procedures, and data systems.
  • Knowledge of research principles and practices.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.