How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
BASIC FUNCTION AND RESPONSIBILITY
The University of Michigan, School of Nursing (UMSN), Office of Undergraduate Studies is seeking an Undergraduate Program Advisor. The Undergraduate Program Advisor will manage all aspects of the advising process for the Office of Undergraduate Studies. This position will perform extensive file review and make decision recommendations on undergraduate advising; will be responsible for monitoring advising processes to meet the diverse needs of students and will also coordinate advising related issues with students, faculty, and staff including internal and external constituencies to the School of Nursing as necessary; and will promote learning for diverse student population and assist with current student activities. The Advisor will may assist in the student compliance process to ensure all students are compliant with U-M School of Nursing requirements.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Undergraduate Student Advising
- Provide advising for new and continuing undergraduate students on course selection and programs of study. Review students’ academic records for progress towards degree, compliance with degree requirements, and eligibility for graduation and degree audits. Provide final degree lists to the Office of the Registrar. Certify student eligibility for the NCLEX to the State of Michigan.
- Educate and provide feedback to Undergraduate Studies team, current and prospective students and their families as it relates to advising
- Respond to correspondence, telephone, and email inquiries related to advising matters, deadlines, questions, and curriculum clarification. Interpret School and University policies and procedures in response to queries.
- Coordinate advising processes with Undergraduate Studies team, faculty and staff in the School and at the University. Continuously review advising guidelines and procedures and processes for improving efficiencies. Develop advising analysis and reports. Identify and pro-actively resolve issues related to advising issues.
Reports and Database Maintenance
- Work extensively with the M-Pathways Student Administration System, databases, work processing systems, e-mail and the Internet. Provide reports, trends and statistics on current and historical advising trends. Make recommendations to senior management on the impact of policies and procedures.
- Plan and participate in all orientations for new students. Assist with administrative and operational activities as it relates to current student events including Fall welcome activities, Spring commencement and others.
- Participate in the orientation, group advising, and other undergraduate student activities as assigned by the Associate Dean.
Student Services Programs
- Act as a liaison to all student service programs on campus and make appropriate referrals. Monitor student success and student resources. Orient students to academic programs and University services. Help develop and maintain student wellness programs.
- Provide assistance staffing UMSN academic committees.
- Work in collaboration with the Associate Dean, Academic Program Directors, Director of Admissions and Records, and other faculty.
- Provide excellent customer service to internal and external customers. Provide effective communication with team members and other offices internal and external to the School to ensure seamless process. Provide accurate and timely follow-up with faculty, students, staff and prospective students and families.
- Work to create and maintain an open, safe, and inclusive environment for all students.
- Organize and maintain information related to student communication and Undergraduate Program processes.
- Manage special projects as assigned
Education and Experience:
- A bachelor’s degree is required. Master’s degree strongly preferred.
- Minimum of two (2) to three (3) years of advising experience is necessary. Advising experience in higher education preferred.
- Familiarity with databases, PeopleSoft and data systems is strongly preferred.
- Demonstrated proficiency at the advanced level with Microsoft Office products (Word, Excel, Outlook and PowerPoint).
- Candidate must have excellent communication skills, with the ability to receive and convey information clearly and concisely for various mediums. Must have very strong interpersonal, presentation (large and small groups) skills and organizational skills, and the ability to work effectively with diverse groups.
- Demonstrated ability to collect, manage, analyze and prepare data for presentation to a variety of audiences.
- Demonstrated analytical and critical thinking skills are required for this role.
- Licensed Professional Counselor (LPC) strongly preferred.
- Must be student focused with the ability to guide students.
- Demonstrated excellent problem solving, conflict resolution and customer service skills.
- Must be able to work independently as well as effectively in teams.
- Ability to serve diverse populations.
- Must reliably manage multiple responsibilities and manage time effectively.
- Must be able to promote the goals of the School of Nursing.
- Must be a self-starter.
- Must be creative, have excellent judgment with a professional demeanor and presentation.
- Extensive knowledge with BusinessObjects queries and M-Pathways student system preferred.
- Prefer knowledge of nursing or related field.
- Working knowledge of applicable University policies and procedures is preferred.
Shift/Hours/Days: 8:00 a.m. – 5:00 p.m., Monday through Friday; some occasional weekend and evening hours may be required.
The School of Nursing seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan that extends world-wide, to fulfill the School’s strategic plan, and to sustain the excellence of the School of Nursing.
To learn more about diversity, equity, and inclusion visit: http://nursing.umich.edu/diversity/dei-faculty-and-staff.
Please visit http://www.nursing.umich.edu/ for more information about the School.
Salary Range: Due to the necessary requirements, the salary range for this position is $47,000 - $50,000. Salary is commensurate with the qualifications and experience of the selected candidate. We encourage all interested parties meeting requirements to apply.
Market Title: Student Administration Assistant Senior (Market Title # 100625)
Working Title: Undergraduate Program Advisor
Supervision is received from the Director of the Undergraduate Program.
“The employee will promote the School of Nursing’s Declaration of Values to Empower each other to interrupt or disrupt disrespect; Practice communication that is beneficial, kind and true; Inspire and be inspired by our members’ worth, significance and integrity; Cultivate respect for ourselves and others routinely, publicly and privately.”
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.