Note: This is a limited term, two-year appointment with the possibility of renewal
The University of Michigan-Dearborn has an exciting job opportunity for an Assistant Librarian at the Mardigian Library. The chosen candidate will work with a dynamic team to manage the operation of the single service Library Info Desk at the Mardigian Library, including student hiring and training to provide first tier research assistance, live chat, and circulation services to students, faculty, staff, and visitors.
The successful candidate will also serve as a member of the library faculty, developing and implementing innovative programming to engage students with the library. The incumbent will also partner with instructional faculty and other campus departments to help students achieve basic library skill competency, promote library services, and foster positive relationships and support student success.
This position reports to the Head of User Services.
Single Point of Service (50%)
- Provide training to students working at the Library Info Desk to support excellent customer service
- Monitor first tier, peer-to-peer research assistance, in person and via live chat; Provide second tier support or refer as necessary
- Respond to inquiries about library policies, procedures and services
- Assess services at single point of service and make recommendations to Head of Department
- Provide back-up to Head of Department and share in leadership duties during their absence
- Perform other related duties as assigned
Student Success (50%)
- Collaborate with key partners within academic programs that support student success, including The Office of Student Success, the Office of Admissions and Orientation, and other co-curricular groups/learning communities
- Create and implement student outreach efforts in collaboration with members of the User Services team and library colleagues
- Liaise with faculty and students in the Language, Culture, and Communications Department to support the introduction of basic library skills and information literacy competencies
- Design shared instructional materials in collaboration with other librarians
- Assess the impact of student success instruction programs in coordination with library colleagues
- Master’s degree from an ALA accredited Library/Information Science program
- Knowledge of standard office equipment and multi-line phone system
- Proficient with MS Office (Word and Excel) and comfort using computers and technology
- Ability to work independently with minimal supervision and as part of a team
- Experience working in a diverse and inclusive environment
- Ability to communicate effectively with faculty, staff, students, and the public
- Good interpersonal skills, strong customer service skills, and good decision making skills
- Flexibility to meet the needs of changing priorities, needs, and environments in academic libraries
- Cash handling experience
- Ability to work a flexible schedule
- Experience managing or leading projects that serve a diverse and inclusive community
- Demonstrated interest in conducting outreach or engagement efforts with students and campus partners
- An understanding of higher education trends and initiatives
- Experience providing training or instruction
Monday through Friday
Weekend and evening hours as needed
Currently this classification is considered exempt based on compliance with the Fair Labor Standards Act (FLSA).
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.