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How to Apply

Please provide a resume that documents your knowledge, skills, and experiences that are relevant to these positions.  A cover letter is required for consideration for the positions and should be attached as the first page of your resume.  

NOTE: This opening has two positions to be filled by two successful candidates.  The positions have different work schedules.

  • A night shift of approximately 11 PM - 10 AM, four days a week, Friday - Monday.

  • A weekend shift which will include work shifts on Friday, Saturday and/or Sunday as well as two other weekday shifts. The schedule will likely also include evening hours.   

In your cover letter, please indicate which position for which you’d like to be considered by referencing them by their work shift (overnight position or evening position).  If you would like to be considered for either position, please indicate that flexibility in your cover letter.

Job Summary

The University of Michigan Library is one of the world’s largest academic research libraries and serves a vibrant University community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the University’s world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

As a key member of the Library Operations management team, the Circulation and User Services Supervisor advances the mission of the library by providing valuable services to patrons and library staff. This includes the management and delivery of customer service including: circulation services, library information services, basic reference services, campus information services, course reserves support, and building maintenance and security services.

The library is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work.

Note: These positions will be full-time, three-year term limited appointments with the possibility of renewal.

Responsibilities*

  • Oversee the evening and night shift staff and operations for the busy Hatcher, Shapiro and Duderstadt Center libraries, which serve as the hub of central and north campuses, especially during late night hours

  • Provide basic reference and information services to a diverse group of users

  • Train and schedule Service Desk staff and student staff to assist users with a wide variety of library access issues, at multiple service desks, including managing room reservations

  • Coordinate safety and security measures across multiple library locations, including collaborating with U-M Police and Plant Operations to handle and report security and building maintenance incidents

  • Participate as a member of the Building Incident Response Team (BIRT); attend team meetings, maintain current emergency protocol and procedures information

  • Responsible for quickly evacuating buildings due to a fire condition or otherwise responding appropriately to emergency situations.

  • Develop familiarity with the Hatcher/Shapiro or Duderstadt center buildings and evacuation procedures, maintain a calm demeanor in an emergency, and assist first responders to identify individuals requiring special assistance

  • Process course reserve materials and oversee collection support functions at the Information Services desks

  • Develop and schedule projects and assignments that can be completed by staff during late-night hours that are designed to improve the flow of work in the department and improve service to users

  • Handle basic printer, computer, copier maintenance and troubleshooting; report technology issues as appropriate

Required Qualifications*

  • High school graduate with one to three year of customer service experience or an equivalent combination of education and relevant experience

  • Demonstrated experience with management and supervision of staff in a public service environment

  • Demonstrated enthusiasm for working with students, faculty, staff, and guests with a commitment to meeting their information and research needs

  • Ability to work effectively in a collaborative environment

  • Understands and values diversity and the importance of inclusion. Commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization

  • Demonstrated commitment to ongoing development of Library competencies including quality service and partnership, flexibility and adaptability, creative problem solving, leadership, and building an inclusive community

Work Schedule

The schedules for these two positions include weekend and evening/overnight hours. One position is an overnight shift of approximately 11 PM - 10 AM, four days a week, Friday - Monday.  The other position is a weekend shift which will include work shifts on Friday, Saturday and/or Sunday as well as two other weekday shifts. The schedule will likely also include evening hours.  There is some flexibility in establishing a weekly schedule for both positions, and a standard schedule will be set with input from the selected candidates.

In your cover letter, please indicate which position for which you’d like to be considered by referencing them by their work shift (overnight position or evening position).  If you would like to be considered for either position, please indicate that flexibility in your cover letter.

These positions will be full-time, three-year term limited appointments with the possibility of renewal.

Additional Information

The University of Michigan offers excellent benefits and wellness opportunities. This position receives 24 days of vacation a year, and 15 days of sick leave a year with provisions for extended benefits, as well as opportunities for professional development and travel. TIAA-CREF and Fidelity Investments retirement options available.

Physical Demands/Work Environment:

The person in this position routinely moves through the building to perform patron  counts and access materials. Occasionally ascend/descends ladders to retrieve materials.  Must be able to navigate the facility using the stairs during an emergency. Ability to move and/or transport materials that weigh up to 25 pounds.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.