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Job Summary

The Congenital Heart Center at the University of Michigan C.S. Mott Children's Hospital is currently seeking a full time Patient Services Associate to support the Pediatric Cardiology Echocardiography lab and to provide administrative support to various clerical and medical staff to ensure an efficient and expedient experience for the patient and their family

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  • Coordinate and schedule patient appointments for echocardiography lab testing (inpatient and outpatient transthoracic echocardiograms and fetal echocardiograms).
  • Manage and monitor the flow of patients requiring an echocardiogram.
  • Process paperwork for echos including billing and outside echos
  • Telephone responsibilities: answer, screen, route and respond to inquiries via phone from referring physicians, patients, parents etc in a timely manner.
  • Communicate with billing department, clinic medical assistants, nursing, fellows and attendings.
  • Print orders from MiChart for all patients receiving an echocardiogram. Transcribe orders
  • Maintain office-filling system of all interoffice, incoming and outgoing correspondences
  • Maintain echo office supply stock.
  • Participate in the development of clinical goals and objectives by observing andrecommending new or revised policies, procedures or methods.
  • Review the ECHO clerical procedures manual making any necessary changes
  • Attend echo staff meetings.
  • Attend monthly clinic staff meetings.
  • Copy echo images to cd/dvd when requested
  • Identify and print quarterly echos to be used for Q-A
  • Cover all of the EKG lab clerical duties in the event of absence, lunch and breaks.

Required Qualifications*

  • 2-3 years of experience
  • High school diploma or GED
  • Exemplary interpersonal, communication and customer service skills.
  • Effective verbal and written communication skills.
  • Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.
  • Strong attention to detail, multitasking, accountability and follow through abilities.  
  • Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment.
  • Professional and positive image and attitude when interacting patients, faculty, and staff.
  • Responds positively to change, showing willingness to learn new ways to work. 

Desired Qualifications*

  • Proficient in MiChart.

Work Schedule

Monday-Friday 7:30AM-4:30PM.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.