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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Customer service position providing clerical support in a health center environment. Able to employ effective customer service etiquette and customer recovery skills to meet the individual needs of customers. Must be able to work with patients, faculty and staff within a team setting. Schedule clinic appointments, maintain accurate patient demographics, PCP, and referring physician information. This position is primarily a check-out position with some check-in and call center responsibilities.

Required Qualifications*

High School diploma or GED.

0-2 years of experience.

Some clerical experience, preferably in a medical setting.

Excellent verbal and written skills. Candidate must be an active team player and be able to work independently.

Strong organization and prioritization skills are required along with excellent customer service skills.

Demonstrated record of excellent attendance.

Exhibits professional and positive image when interacting with patients, faculty, and staff.

Able to handle multiple responsibilities in a fast paced environment. Demonstrates strong problem-solving skills.

Desired Qualifications*

Knowledge of University policies and procedures.

Clerical experience in medical hospital/office setting.

Knowledge of medical terminology.

Previous experience with automated scheduling system.

Work Schedule

Shift/Days: Days; Monday - Friday, some Saturdays 8:00 AM – 12:00 PM

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.