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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The High Reliability Administrative Specialist is a member of the institutional Patient Safety Division.  This employee is responsible for the support of programs that improve high reliability and enhance organizational culture of safety, with direction from the High Reliability Coordinator and the Director of Patient Safety. The employee will work closely with patient safety leaders to support the planning, coordination, implementation, and sustainment of high reliability and culture of safety improvements.  This position reports to the Administrative Director of Patient Safety. Term-limited 2 years for HPI project, term limit will extend if HPI contract is extended.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

65%    Support programs that improve high reliability and enhance organizational culture of safety, including the HPI engagement, under the direction of the Patient Safety Officer, the Administrative Director of Patient safety, the High Reliability Coordinator, and the Steering Committee. Supports institutional activities during key phases of HPI work to include education and training, implementation, and sustainment phases.  Supports spread, measurement, and sustainment across all roles in the healthcare system.  Supports creation of communication and materials designed to create momentum for change specific to high reliability and culture of safety.  Manages core interventions specific to Universal Skills training to ensure effective implementation.  Works in conjunction with the Project Management Office (PMO) role supporting Universal Skill training for all employees and faculty.  Role includes design and implementation for all staff training, such as classroom organization, enrollment and compliance tracking systems, trainer management, CME/CEU program tracking, and effective communications.  Take initiative to follow through and drive completion of training program.  Operate and perform job responsibilities with a high degree of autonomy in decision making.

25%    Apply broad knowledge of principles, practices and procedures of both UMHS and also of HPI engagement and high reliability work to manage the measurement program in support of the high reliability improvement work.  Apply independent decision making in design and display of measurement systems, in partnership with external stakeholders and departments.  Work with external consultants, HPI, on effective measurement strategies for process and outcome metrics specific to the high reliability journey at UMHS.

10%    Other duties as assigned.
 

Required Qualifications*

  • Bachelor's degree in a relevant field of study, or an equivalent combination of education and experience is required. 
  • Minimum 3-6 years progressively responsible administrative support. 
  • Must have a high level knowledge of Outlook, Word, and Excel. 
  • Requires a high level of organizational, analytic, and problem solving skills. 
  • Must be able to prioritize tasks, work independently, handle multiple tasks simultaneously, and be able to synthesize big picture/goals into specific tasks required to reach objectives.
  • Must have a proven track record of successfully and positively working with leadership, faculty, and staff. 
  • Must possess exceptional verbal and written communication skills. 
  • Meticulous proofreading skills/attention to detail is required. 
  • Must have a strong dedication to customer service and an ability to work within a team-focused, collaborative environment. 
  • Must possess the ability to assess competing priorities, manage workflow, and meet operational deadlines in a complex organization with minimal supervision. 
  • A proven ability to use discretion and appropriate judgment regarding sensitive and confidential matters is required.
     

Desired Qualifications*

  • Knowledge of University and Michigan Medicine policies and procedures is a plus.
  • Experience in patient safety, high reliability, culture improvement.
  • Experience with data and analytics, understanding process and outcome metrics.
  • Experience in a healthcare setting with knowledge of clinical terminology and an understanding of healthcare delivery and clinical roles.
     

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.