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Job Summary

Provide exceptional direction and leadership in a retail setting by delivering exemplary customer service, procure inventory, display and merchandise product utilizing retail synergies, prepare analytics, and provide comprehensive oversight of processes:

  • Responsible for providing leadership and professional expertise or services through leveraging the knowledge and skills of others;

  • Applies thorough knowledge of administrative or vocational skills to manage a single unit of similar complexity and function, and coordinates operational objectives and assignments and delegates assignments to subordinates.

  • Decisions, work results and recommendations impact others within the department, or unit.

  • Rarely performs duties of direct reports, except during times of resource limitations.

  • Incumbent is guided primarily by established policies, precedents and professional knowledge and/or by projects/program objectives established by deans, directors, chairs or other management. Requires independent judgment to search out appropriate course of action within the context of policies and standards.

  • The scope of the Merchandising Manager (Administrative Manager Associate Healthcare) series can range from managing the daily operations of a small unit to recommending the strategic direction and providing leadership in the operational changes for large departments to contributing to the overall strategy, direction and vision for several functional areas.

  • Incumbent is responsible (directly or indirectly) for selected subordinate staff activities related to human resource management (performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.) Incumbent has measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of research goals.

  • The primary duty of employees in this classification is the management of a customarily recognized department or subdivision, including the supervision of three or more full-time equivalent employees every week. Direction is over a permanent status-continuing function, not a collection of employees assigned to complete a project.

  • Management duties include interviewing, selecting and training of employees; setting and adjusting hours of work; planning and directing their work; appraising their productivity and efficiency for the purpose of recommending promotions or other changes in their status; handling their complaints and grievances and disciplining them when necessary.

  • Management responsibilities include the ability to recommend to the Store Manager to hire, fire, or promote assigned employees or make recommendations that are given particular weight.

  • Employees have impact on budgeting, controlling costs, planning, scheduling, and procedural change.

  • Work is normally performed in a typical small scale retail setting.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


  1. Expected to work a majority of time on the selling floor, which requires physical activity, including maneuvering around and between the stores, prolonged standing or walking, repetitive bending, climbing, and lifting.

  2. Seek out buying opportunities in accordance with category strategies. Incorporate marketing elements into the design, such as artwork, display, signage, allocations, retail pricing, inventory management, etc. Communicates with staff and volunteer buyers to accomplish these goals.

  3. Meet with volunteer buyers and staff on a monthly basis to ensure objectives are being met, prioritize future initiatives, and provide advice and liaison with that group.

  4. Achieve sales and margin goals for assigned category or area, and measure progress using actual results of products. Analyze and summarize category reports for best practices and margin growth.

  5. Plan meetings and communicate pertinent merchandising information to Store Manager, vendors, and marketing staff.

  6. Resolve merchandising-related problems at shops by responding to communications from volunteers and staff. Solicit feedback from operations personnel to improve the design and implementation of marketing activities.

  7. Identify, solicit, and reinforce positive business relationships with suppliers and vendors ensuring that optimum products, costs, and promotional opportunities are obtained.

  8. Procure assigned category and prepare for retail display for all FRIENDS locations including attendance at buyers shows, creating POS assignments, pricing, and providing a creative and impactful presentation of merchandise.

  9. Ensure that FRIENDS and vendor partners are in compliance with University of Michigan established purchasing standards.

  10. Ensure compliance with laws and regulations pertaining to assigned category products.

  11. Act as the MOD (manager on duty) in the opening, closing, and weekend responsibilities as determined by Store Director.

  12. Other duties as assigned by the Store Director.

Required Qualifications*

  • Bachelor's degree 

  • Five years of retail experience

  • Four years of retail management experience

  • Must be able to move 35 lb..

Desired Qualifications*

  • 4 years of senior retail management experience

  • Seven years of retail experience.

Work Schedule

  • Must possess open availability to include evenings and weekends as required

  • Must be able to work in any of the Friends Gift Shops 4 locations during any shift the shop is open. 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.