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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should include salary requirements, address your specific interest in the position, and outline skills and experience that directly relate to this position.

Job Summary

The Office of Academic Innovation (AI) is seeking a Content Manager to help improve the accuracy and quality of digital content delivered by the Academic Innovation portfolio, including our award-winning software tools like Problem Roulette, ECoach, ViewPoint, Tandem, and more.

The Content Manager (CM) will report to the Associate Director of Behavioral Science and work closely with the Quality Assurance Team and the Software Development Team. Together, these teams oversee the content strategy and operations of the software tools listed above. The CM will help with duplicating and updating content that carries over from one term to another, tracking and responding to error reports from users, tracking content delivery, working with faculty to update and correct content errors, and developing user documentation.

The Content Manager will work across several AI tools over the course of a year, depending on the academic calendar and what the software development team is actively developing. For illustration, below are some sample responsibilities for two current, active AI tools. Future tools will include similar kinds of tasks, but may vary slightly depending on the nature of the content, the tools’ unique feature set, and where the tool is in its life cycle.

  • ECoach: curate tailored content for up to 10 UM courses; migrate emails, tailored messages, to do lists, and intervention designs from one semester to another, including updating dates and links to course content and Canvas; adjust content to fit course changes; test and queue emails and tailored messages delivered via ECoach during the term; handle support emails related to ECoach deadlines and extra credit; assist with writing user documentation for new administrative ECoach users.
  • Problem Roulette: curate past exam questions for up to 15 UM courses; communicate with faculty and students to gather and correct errors; enter exam dates and exam topics about each PR course to help deliver more meaningful and relevant content to students just in time; assist new courses who join PR to format their content.


You are a detail-oriented, independent, self-starter who likes to clean up, organize, and standardize processes, assets, and documentation. You have experience working on Ed Tech tools, information management, editing, QA testing, web content management, or similar areas and you know how to communicate respectfully and effectively with a variety of people, such as students, faculty, and fellow co-workers from many different disciplines. And you are willing to learn a tool inside and out so that they can instruct new authors how to use it and encourage faculty to make the best use of its features.    


The Office of Academic Innovation is a strategic priority for the University of Michigan. Through curricular innovation, leadership in learning analytics and personalization at scale, AI aims to shape the future of learning and redefine public residential education at a 21st century research university by unlocking new opportunities for the U-M community and learners around the world.

Our preferred future includes:

  • An open model for pre-college learning and preparation that broadens access and enhances participation
  • A personalized, rigorous, and inclusive model for residential learning grounded in learning analytics and experimentation
  • A flexible and networked model for global and lifelong learning that embraces the evolution of a more permeable university
  • A participatory and inclusive model for public engagement that accelerates bilateral knowledge construction and sharing

As we reimagine the global public research university and create a culture of innovation in learning, we value:

  • boldness and humility
  • creativity and process
  • risk taking and tradition
  • personalization and scale
  • openness

For more information, please visit our website: Academic Innovation.

Required Qualifications*

  • BA/BS degree required (a field related to communications, information, or technology)
  • Extreme attention to detail
  • Demonstrated ability to learn and master new highly specialized software
  • Strong verbal and visual communication skills
  • Ability to work well in a multidisciplinary, collaborative environment
  • Ability to work independently and as part of more than one team
  • Comfortable in a fast-paced and demanding digital environment
  • Organized and able to keep multiple projects and details straight
  • Collaborative, a problem solver, flexible, motivated, and energetic

Additional Information

Excellent benefits are available, for details, see

NOTE: This is a five-year, term-limited position.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Decision Making Process

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.