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Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Provide clinical assistance by escorting patients to an exam room, taking vital signs, preparing specimens and assisting patients. Perform general clinical support services within a primary care clinic.
  • Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc). Efficiently preparing the patient either based on complaint or predetermined protocol assisting the patient when appropriate.
  • Direct Patient Care: Assists the provider during the patient visit that could include routine procedures, ear irrigations, foot exams, collection and /or process of specimens for either on-site testing or preparing for pick-up. Able to confidently share test preparation with the patient/family. To continuously track the clinic patient flow and identifying holdups and notifying patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school or work forms, etc).
  • Medication Administration: Prepares and administers all appropriate medications using the 5 rights and by written physician order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in MiChart. Appropriate patient information sheets are provided to the patient/caregiver.
  • Clinical Support Processes: Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other request. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening processes (QC testing) supply inventory and patient calls. Ability to collaborate with nurses and physicians to ensure optimal patient care.
  • Relate work and job purpose to UMHHC mission and commitment to putting patients and families first
  • Education and Training: Maintains current competencies and mandatory training. Attend mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings

Required Qualifications*

  • HS diploma
  • .Certified Medical Assistant or Equivalent certification or experience
  • Great customer service skills
  • Must maintain Good attendance
  • Interacts effectively and builds respectful relationships within and between units and among individuals. 
  • Communicates effectively in ways that enhance productivity and build respectful relationships. 
  • Demonstrate active listening, written, verbal, and information technology skills. 
  • Shares relevant information.
  • Seeks constructive approaches to resolving workplace issues.
  • Adheres to high standards of personal and professional conduct. 
  • Responds positively to change, showing willingness to learn new ways to accomplish work. 
  • Fosters mutual respect and supports UMHS commitment to diversity. 
  • Promotes community building and diversity initiatives that help employees learn and respect each other’s, differences.
  • Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.
  • Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work. 
  • Accomplishes work in ways that maximize productivity and available resources while minimizing waste. 
  • Graduation from a Medical Assistant program or an equivalent combination of education and 0-1 years of experience.

  • Knowledge of basic medical terminology
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients. 

Desired Qualifications*

  • Experience working within a large, complex healthcare setting. 
  • Familiarity with Michgan Medicine's electronic medical record systems(MiChart)
  • Knowledge of university policies & procedures.

Work Schedule

Must be available to work various 8 hour shifts between 7:00am-6:00pm

Work Locations

Taubman General Medicine-3rd floor reception B

Background Screening

University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.