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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  •  2:1 Match on retirement savings.


As a Medical Assistant Intermediate, your primary role is to provide support to Physicians, Registered Nurses, and Advanced Practice Providers (APP) in the Hepatology/Transplant ACU). In this role you will be responsible for:

  • Review of registry data; identify improvement opportunities in preventive care and chronic disease care (e.g. diabetes, asthma, CVD and CHF).
  • Work provider’s registry or exception report to resolve gaps in care (e.g. lack of follow-up, missing tests, missing action plans, missing immunizations).
  • Contact patients and arrange appropriate testing, referrals or follow-up; document if test completed elsewhere or declines, (e.g. eye exam).
  • Schedule appointments, complete lab orders, consult requests, or providing the patient with an appointment when needed.
  • Enter CPT codes into scheduling system to permit business team’s identification of patient financial liability. 
  • Develop, along with lead or supervisor and scheduler colleagues, standard work.
  • Continue to function as a Medical Assistant to fulfill the needs of the clinic.  

Required Qualifications*

  • High School Diploma or GED.
  • Graduation from a Medical Assistant program or an equivalent combination of education and 3-4 years of experience.
  • Experience in panel management including provider registry data and exception reports.
  • Knowledge of basic medical terminology.
  • Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.
  • Exceptional interpersonal skills and ability to work well within a team setting.
  • Communicates effectively.
  • Demonstrates active listening, written, verbal and information technology skills.

Physical Requirements

You will be required to do some moderate standing and walking.

Desired Qualifications*

  • Certification as a Medical Assistant.
  • Experience working within a large, complex health care setting. 
  • Familiarity with UMHS electronic medical record systems.
  • Knowledge of University policies and procedures.

Work Schedule

This is a full-time, 40 hours per week position, and your schedule will be 8:00 AM – 4:30 PM, Monday through Friday.


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.