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Job Summary

Responsible for the day to day clerical support in outpatient clinics and the clinical administrative team at the Kellogg Eye Center NeuroPlastics Clinic. In addition, the Patient Services Intermediate position entails primary surgery scheduling responsibilities, scheduling patients for surgery as directed by our ophthalmology providers.

Mission Statement

The Kellogg Eye Center of the University of Michigan is dedicated to enhancing quality of life by preserving and restoring vision. Our guiding principles are teamwork, caring, innovation and integrity.

  • Teamwork:  We are a collegial, productive and collaborative community.
  • Caring:        We are respectful and compassionate.
  • Innovation:  Our curiosity drives innovation and the quest for knowledge.
  • Integrity:      Our ethics are built on openness, honest and trust

Responsibilities*

Clerical Responsibilities*

  • Utilize Michart EMR (Cadence) to access patient information and schedule patient appointments.
  • Monitor referral work queue and schedule referred patients.
  • Collaborate with allied health staff to ensure proper coordination of services and contribution to patient satisfaction goals.
  • Assist patients with payment questions, collect payments, co-pays, and past due balances at patient check out, using established department guidelines.
  • Reconcile clinic cash collections and credit card transactions daily, according to specified clinic standards.
  • Other duties as directed by supervisor.

Surgery Scheduling Responsibilities*

  • Work closely with clinical team and clinic coordinator on adherence to surgery scheduling procedures.
  • Coordinates with other department schedulers to optimize use of service block time at operating rooms across the health system.
  • Maintain responsibility for MiChart grids.
  • Manage phone calls from internal and external customers related to surgery.
  • Schedule patients for surgery and associated appointments, document surgery details, and communicate with interdisciplinary team.
  • Serve as a representative of the surgery scheduler team/role on various committees or workgroups as needed for standard of care and process improvement.
  • Develop, along with lead or supervisor and scheduler colleagues, standard of work.

Required Qualifications*

  • High school diploma or GED
  • 3-4 years of relevant work experience
  • Knowledge of basic medical terminology
  • Respectful and compassionate attitude promoting service excellence.
  • Excellent communication skills.
  • Excellent attendance record.
  • Ability to prioritize assignments and work load.
  • Excellent time management skills.
  • Demonstrate flexible and creative problem solving skills.
  • Demonstrate integrity and commitment to meeting or exceeding the needs of our patients and referring physicians.
  • Ability to develop and maintain collaborative and collegial interactions with patients, family members, caregivers and coworkers. Previous experience in a health care setting.
  • Excellent keyboarding skills.
  • Ensure that patients with urgent medical needs are scheduled in accordance with triage guidelines and clinic schedules adjusted for patient care and clinic flow purposes.

Desired Qualifications*

  • Associates Degree
  • Experience or knowledge in the field of ophthalmology.
  • Proficient in Excel, Word, Power Point, Google Docs and other programs for reporting of metric data and communicating information.

Work Schedule

*Monday-Friday

*Dependent on clinic operation hours

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.