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Job Summary

The Youth and Social Issues (YSI) program is searching for a Survey Technician to be directly involved in the data collection activities of the High-Intensity Drinking and Related Consequences (HID) study. HID is a study of extreme binge drinking, a prevalent and highly problematic behavior among American young people. The project uses existing national prospective data from Monitoring the Future (MTF), one of the largest studies within the Survey Research Center (SRC) at the Institute for Social Research (ISR). To learn more about the program, go to: youthandsocialissues.com.

What You'll Do

Study Contact Responsibilities. Makes telephone calls to respondents who have not completed one or more of their web surveys and encourages respondents to complete their surveys. Answers questions about the study. Verifies respondent contact information. Sends messages through an automatic messaging system to respondents. Processes requests for incentive payments. Processes requests for resends of web survey URL and login ID.

Data Entry and Documentation. Writes informative contact notes. Records contact notes in a respondent contact database. Documents respondent requests. Updates respondent contact information as necessary. 

Respondent Tracking. Monitors web survey completion results. Leads case management duties under the supervision of the project manager. On a daily basis: select respondents who need to be called for survey reminders or for additional contact information; use study software to locate respondents who may have moved between waves of the study; process daily electronic post-incentives; troubleshoot any issues with respondents receiving electronic payments.

Other. Undertakes special projects as needed, usually working independently after receiving general direction.

Required Qualifications*

  • High school education or equivalent.
  • Experience conducting professional interactions by telephone.
  • Basic computer and data entry skills.
  • Excellent communication and customer service skills.
  • Demonstrated ability to work independently and quickly under tight time lines.

Desired Qualifications*

  • Experience working on a research project.
  • Experience coding surveys or respondent contact information.
  • Experience entering data with a high level of accuracy.
  • Experience engaging with data in Microsoft Access and Excel.
  • Prior professional responsibilities working with individuals’ personal details.
  • Demonstrated ability to work as a team member to accomplish goals.
  • Excellent organizational skills and demonstrated excellent attention to detail.

Work Schedule

  • Must be available to work between the hours of Noon – 6pm Monday-Friday.
  • Training will begin in early February, followed by survey launch in February 2020. Please note this is a three-four month term-limited position.
  • Standard schedule is up to 30 hours per week, during regular business hours.

Additional Information

The Institute for Social Research (ISR) at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.