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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Specialty Pharmacy is an exciting, dynamic and continually growing area of pharmacy practice at Michigan Medicine. Specialty medications are high-cost, high-touch medications used to treat patients with specialized diseases requiring complex treatment and coordinated care.

This position is a leadership and supervisory role for our Specialty Pharmacy Services Program. The Specialty Pharmacy Financial Counselor (PFC) Supervisor leads a dedicated team of financial coordinators in providing high-touch comprehensive access services to patients with high-cost specialty medication needs.

The PFC Supervisor Participates and leads in the direction, supervision, provision and quality of the day-to-day operations of the financial coordinator team, including but not limited to: computer data entry, packaging, shipping, billing, process improvement and customer service. Employees in this role typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, and within their scope of expertise.

For more information about the UMHS Department of Pharmacy Services, see our annual report at: https://www.medicine.umich.edu/dept/pharmacy/pharmacy-annual-report

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

  • Functional and administrative supervision is exercised over Pharmacy Financial Counselors
  • Manage the day to day operations of the Pharmacy Financial Counselors, including monitoring workload to ensure timely completion of daily activities
  • Develop and optimize departmental workflows and processes to ensure maximum efficiency and quality
  • Provide training and development of newly assigned or less experienced personnel
  • Work with Specialty Leadership Team to ensure team support and compliance with applicable Michigan Medicine policies
  • Implement continuous improvement initiatives, system enhancements, policy/procedure changes, and other special projects as required
  • Ensure policies, procedures and training materials are updated as appropriate
  • Demonstrate ability to operate effectively in a manner consistent with organization and department mission and culture
  • Value organizational diversity, treat others with respect, and promote inclusion
  • Effectively manage relationships and collaborate with departmental and Michigan Medicine partners
  • Meet expectations of internal and external customers, firmly establishing a service first culture.
  • Perform annual staff performance evaluations
  • Collaborate with human resources in coaching, discipline and discharging of staff
  • Strategize on short-term and long-term assignments and staffing arrangements
  • Report on and analyze established metrics, measuring team and individual progress

Required Qualifications*

  • Experience with or understanding of Specialty Pharmacy Financial Benefit Investigation and business operations
  • Demonstrated success collaborating with internal and external partners
  • Experience or understanding of data and outcome reporting
  • Demonstrated skill in Excel, Word, Power Point and other relevant software
  • Experience effectively presenting information to teams

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.