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Job Summary

To provide direct patient care, assist with clinical procedures, and coordinate patient flow in the Taubman Surgery ACU serving several sub-specialty divisions.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.


Perform patient intake and rooming duties in the clinic. Document health information in the Electronic Medical record. Maintain proficiency and competency in performing tasks such as vital signs, dressing changes, and immunizations. Coordinate patient flow, as assigned, throughout the clinic. Perform various clinically-related duties delegated by the medical staff. Provide routine instructions to patients regarding procedures, treatments, and follow-up care instructions as delegated by the clinical medical staff. Assist with complex procedures in the sigmoidoscopy room to include flex sigs, anal ultrasounds, rectal ultrasounds, thyroid aspirations, and esophageal dilations.  Assist with dressing changes for trauma burn patients.  Administer patient injections as directed.  Completes FMLA, Disability and RTW forms and manages the MA MiChart In basket messages. Maintain equipment; orders and stocks supplies; and maintains an orderly clinic environment.  Problem-solve patient and family care issues. Receive cross-training in all areas of the clinic. Assist in patient care activities and performance improvement projects in order to improve the safety, efficiency and quality in the General Surgery Clinic.

Required Qualifications*

Experience with immunizations.  Knowledge of basic medical terminology.  Moderate standing/walking, as well as lifting, positioning, pushing and/or transferring patients.  Demonstrated ability to utilize an electronic medical record. Excellent customer service and communication skills. Demonstrated ability to work as part of a team. Ability to take direction and receive feedback. Effective time management skills. Must have documented history of excellent attendance and punctuality. Demonstrated basic computer navigation skills, active listening, written, verbal and information technology skills.

Desired Qualifications*

Graduation from a Medical Assistant or nursing assistant program or one or more years of experience as a medical assistant or nursing assistant in a clinic or acute care setting.  Certification as a Medical Assistant is desired. Previous experience with EPIC software in a healthcare setting is desired. Demonstrated proficiency in MS Outlook, Lync, Microsoft Word/Excel. Knowledge of Michigan Medicine policies and procedures.

Work Schedule

Base schedule is Monday-Friday, day shift

Underfill Statement

This position may be filled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.